System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-20T16:49:36+00:00

    matthew,  did this also fix the waking from sleep issues?

    BTW,  I have been experiencing the waking from sleep since installing the 12/10 firmware update.  I have tried all the fixes except for a complete reset as I really do not want to go thru the hassle of reinstalling numerous programs again.

    I have a 128GB surface 2 pro

           

    Sorry to know the full story you would have to have read all of my messages. :-/

    This was my girlfriend's SP2, and she hadn't reported any wake from sleep issues, she had just noted that it wasn't taking a charge.  We've been using it now for two days and no issues.

    Again, here were my troubleshooting steps:

    1.  Refresh PC (didn't work)

    2.  Factory reset PC (didn't work)

    1. Downloaded surface driver pack dated October 25. Saved  to desktop. update all drivers in firmware through device manager, and update "system telemetry driver" which was unrecognized. (didn't work)
    2. Contacted Microsoft support to see about getting a replacement, wad patched through to the surface team who gave me the restart instructions.
    3. Removed battery drivers, finished all windows updates. shut down PC. Unplugged for 15 minutes. Plugged in then (while turned off) for 15 minutes.
    4. It worked!  And I don't look like a total boob when she shows up at Christmas with a bricked surface pro2 (which her family had helped buy even though they said mac was better!).

    Hope this helps anyone out there who is suffering through the same problem.  All in all I might have jumped the gun on some of the more advanced troubleshooting methods on this forum before the old power off - power on solution,  but once I was down that road I was committed.

    Chapman

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  2. Anonymous
    2013-12-20T16:42:03+00:00

    Hi Tim, I am having issues with my Pro 2 as well and I just came back from the Microsoft store and they did not know anything about this issue. My battery will not hold a charge and it randomly reboots. Please inform your stores of this issue so that when people come in with this problem we are given relevant information. Thank you.

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