System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-20T04:40:43+00:00

    Wow, this thread really explains why my battery meter keeps jumping up and down and all over the place. I can't even trust it to tell me the real amount of battery life that is left.

    The overcharging stories are seriously scary. If not just damaging your battery, they could start a fire and cause the battery to burst. In my case, thankfully, all I'm observing is the battery meter that decides the current charge level is always 100% after waking up, and produces proportionally shorter apparent battery life (but at least the battery report shows the real state of charge.) I followed the previous advice to go with hibernation instead of sleep for now and it seems to be working.

    P.S. Massive pile of refurbished Surface Pro 2's incoming...should help with that supply/demand imbalance we all worked so hard to get around, right?

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  2. Anonymous
    2013-12-20T04:28:48+00:00

    Maybe folks should say what continent they are on.  It seems like many of the people having the worst problems are in Australia.  I'm in the USA and although I check Windows Update several times a day, I've never received a rollback to anything on 24/10/2013 and the fact that most people use this date format when talking about it leads me to guess that the update being issued outside the USA. (or the state of your machine determines whether you see the update)  I had the failed 12/10/2013 update and the next day or so I got a "system hardware update" on 12/11/13, dated 12/10/13.  Kinda hard to look back in time because the Disk Cleanup recommended by Dylan Tullberg erased my Windows Update history.

    Also in bagging and after bagging my Surface Pro 2, I realize I never thought very much about where I grad the case.  Aside from horrifying problems like the ones described in this forum, it seems it's very easy to turn on/wake the device by being careless about how you grab it.  Having the thing on and in a bag is a recipe for a positive feedback loop.   So in future versions, maybe (aside from the problem here), maybe Microsoft should give more thought to the Power button design and make it less easy to accidentally turn on.  I've done that both with my SP2 and my RT device upon occasion.

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