System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-19T23:17:33+00:00

    Unfortunately too many people have this update already before it went down.

    I have a feeling just the indicator is wrong, not the charging itself, because when it says 10% charged I can go on for hours and it still remains on 10%.

    I have my surface 2 weeks now and half of my charges had this issue.

    What I do to fix the battery indicator is shut my surface off for at least 15 minutes. It doesn't matter if the charger is still plugged in. Of course this is a temporary fix until the next charge.

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  2. Anonymous
    2013-12-19T22:23:16+00:00

    Update to my earlier post.

    I eventually got to reset again - the system ran through to Resetting -98% before the screen blanked and it restarted. But apart from the message at the bottom of the recovery bluescreen changing to:—

    Press the Windows key for UEFI Firmware settings

    nothing has improved, and I now can't get out of the error bluescreen/BIOS loop.

    I eventually got out of the loop, and the unit fired up, seemed to be working OK. Went to Windows update, and there were 23 updates available, including the System Firmware Update - 24/10/2013  28.9 MB.

    Decided I'd un-check that update, and install the rest, they downloaded, but when all had downloaded, the unit reverted back to the screen that stated (et al.)  that updates had never been installed.

    I then allowed it to download and install all those updates. After the restart the screen showed the (increasing %) message about the updates for some time, then the unit turned off. On powering up I was back to the revolving door. After several hard resets, it got back to the updating screen, at 68%. Finished that, and seemed to be working. So I shut it down, and went to bed.

    This morning it was back in the bluescreen/BIOS loop.  After several power cycles I was able to get to the refresh/reset screen, ran a refresh, and now it is back to "use a different operating system"

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