System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

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Anonymous

2013-12-19T20:45:49+00:00

Yeah, tricky situation. I think the product is really good and suits my needs perfectly - it's great to use. Unfortunately, having it lock up and forcing a restart causes me a lot of issues as a student. I knew already there were a few flaws, but I was OK with them while making my decision about buying the product. I didn't know about this, though.... Thanks for the information Mario!
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Anonymous

2013-12-19T20:10:03+00:00

I just purchased a Surface Pro 2 256GB model, and am having some trouble with the sleep functionality. Over the course of around a day I've had the device lock up several times after putting it to sleep and waking it via the power button (I have to do a hard reset to get it working again). I doesn't look like I got the bad update that was mentioned (I set it up yesterday). Is this the same issue that anyone else is happening? I'm not sure if the product is defective or not, and really didn't want to return it since it's basically sold out everywhere, and I won't be around again to purchase a new one after the holidays.

Thanks for any info!

To be honest, I was having issues when I first got mine. I want to love this thing, I want it to be perfect, but don't expect it to be. I spent 1k on a tablet that with or without the update was having issues. There are just MORE issues now with the update. Before the update it was having trouble waking up, I'd have to hit the power button numerous times and wait in between to see if the screen would come on. Eventually, the screen would come on waking it from sleep, sometimes upwards of 10 - 15 seconds later and 2 - 3 tries at the power.

After the update, the wake from sleep issues cleared up, but then the thing would wake up on its own after 1 hour and refuse to go back to sleep. 3 nights in a row the thing woke itself up and had died in the middle of the night. Also, after waking from sleep, the CPU would sit at a constant 9 to 14% usage from ACPI.sys eating up cpu cycles until after a reboot. Then it would go back to zero. Only AFTER going to sleep/hibernate did that issue arise. If you simply powered the machine down each time, the CPU ACPI.sys issue never cropped up.

If you want a perfect machine, return this thing, if you have the money to sit and wait out some updates, it's a great little machine overall. Makes me miss my Macbook Air and how flawless it and the software/drivers were, but that's another story.

Mario
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