System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-19T10:20:16+00:00

    I've just received this firmware update dated 24 Oct 2013 also, so decided to try installing it. A big, big  mistake   :-(   My Surface Pro 2 128GB was starting spontaneously, but otherwise seemed to be working OK. When I saw the update offered I assumed Microsoft was offering it to cure the issues that resulted from the December updates.

    My Surface Pro 2 bluescreened on the restart after installing that update with this message:—

    Recovery

    Your PC needs to be repaired

    A required device isn't connected or can't be accessed

    Error code 0xc0000185

    You'll need to use the recovery tools on your installation media, If you don't have any

    installation media (like a disc or USB device), contact your system administrator or PC

    manufacturer.

    Press the Windows key to use a different operating system

    Pressing the Windows key just results in the screen flashing between the bluescreen and "Please wait" - there is no different OS, of course.

    I was able to get to the maintenance screen and did a refresh, but am still getting the same bluescreen. I note that the error code I'm seeing is different to what most others on this forum have reported, but others have reported the same code as me on other forums.

    As a Technet subscriber I have a Windows 8.1 RTM DVD. Connecting my external DVD drive lets me boot off the DVD, but the repair functions do not fix the issue. I didn't expect them to, as this is most likely a problem with the flashing of the firmware ROM.  But I thought it was worth a try, even if only to prove that function didn't fix the issue.

    I was surprised to see, on the Reset Screen, two instances of W8.1, as follows:—

    Reset your PC

    Choose a target operating system

    Windows Recovery

    Environment

    Windows 8.1

    on volume 4

    Windows 8.1

    on volume 4

    Why the duplication of W8.1  ??

    Perhaps this is connected with the offer to use a different OS.

    But when I attempted to run Reset I get the a message that due to a problem the unit could not be reset.

    While I could reload W 8.1 from my DVD I suspect that will not cure the issue (and may affect the warranty on my 3 week old unit.)

    Any suggestions for further repair attempts?

    Thanks, Lionel Modra

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  2. Anonymous
    2013-12-19T09:57:36+00:00

    Also have this issue.

    Though I have checked the version numbers for the different devices, and they seem to have all 'updated'. So I'm unsure which part of it failed.

    Surface Pro 2:

    • Intel HD Graphics (v10.18.10.3345)
    • Improved system stability, including minimizing full screen games.
    • Color fidelity improvements for all applications. Enhanced audio experience when connected to a Display Port 1.2 device.
    • Marvell AVASTAR WiFi and Bluetooth Driver (v14.69.24049.160)
    • Wi-Fi driver update for an improved Wireless Display experience and connectivity with Wireless Access Points.
    • Surface Type Cover 2 Firmware Update Device (v2.0.266.0)
    • Surface Touch Cover 2 Firmware Update Device (v1.0.280.0)
    • Optimized two finger track pad use.
    • Surface Pro UEFI (v 2.04.0250)
    • Surface Pro System Aggregator Firmware (2.03.0650)
    • Surface Pro Embedded Controller Firmware (23.07.50)
    • Improved Surface Cover Interaction including power-saving sleep functionality.

    Per MS Post about Update

    Seems like for me all updates got installed except Surface Type Cover 2. I have version v2.0.51.0 instead of v2.0.266.0 under Surface type cover filter device. Does anybody have this issue.

    I got the same as you except my type cover 2 is 2.0.208.0 (touch cover doesn't exist). All other versions are lining up. The update says failed. Very confused.

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