System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-19T02:40:34+00:00

    Dear Josh,

    As it seems like a holiday is so important to you and/or the Surface team,

    why did you just release such a comprehensive and critical (firmware) update with a huge impact just before the holidays?

    I suggest that no one goes home before this critical problem is resolved.

    Your comment comes across as a librarian and certainly not as a Microsoft employee/programmer with passion.

    Just fix it!

    Regards,

    Wally

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  2. Anonymous
    2013-12-19T02:31:54+00:00

    My main problem has been that the sleep function has been very buggy. It is always waking up from sleep an hour later. I have a temporary fix that shouldn't be needed but it seems to be working as far as sleep issues. I do not hibernate my Surface, but the hibernate function seems to be the problem...

    In Advanced Battery Options, in the "sleep" option there is "hibernate after" I set both figures to 1440 minutes (24 hrs).

    It appears to me that when on battery, the stock setting of "hibernate after" is set to 60 minutes, this is the exact amount of time I noticed the Surface turning back on when it was supposed to be sleeping. This is the only figure in power settings with a one hour default setting at least under balanced plan. After switcing this, my Surface Pro 2 now sleeps through the night or when I go to run errands. I have had a few other sporadic problems but not much. This has allowed me to actually wake my Surface up in the morning and still have power.

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