System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-19T02:22:35+00:00

    I'm heading out today to pick up a 2013 MBA. Will be selling the SP2 at the nearest possible opportunity. 

    Make sure you get apple care too.   I had a 17" MacBook Pro that became an expensive door stop after a failed firmware update.  I had no apple care, so apple support didn't want to know - and no Apple stores over here in NZ to take it too.  Then they discontinued support for the 17" model shortly after so never actually addressed the issue at all.

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  2. Anonymous
    2013-12-19T02:17:10+00:00

    To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10^th^, 2013. We are working to release an alternative update package after the holidays.

     

    Thanks,

    Josh

    Josh - This is embarassing for Microsoft. The faulty firmware update has completely ruined a brand new device (built by MS so you should expect a 1st class support).

    I kept saying how good was the device to everyone I had around and I was really hoping that this was a turning point for MS to gain marketshare in the tablet space but after this episode I will just wait an update to fix it and sell the surface pro2 asap.

    I've mainly bought the surface pro 2 to work during these holidays....but it looks like I will have to wait your patch to have the battery working again....it is just ridiculous.

    I'd suggest to the team that released this update to consider other jobs.

    I've spent to much on this thing to give up but I have to admit Microsoft has blown it.

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