Surface Book 2 - Fans are noisy / loud after update

Hi KyleWirebaugh,

If you're unable to go back to the previous from a restore point, then what I can recommend is to reimage the Surface device using a USB recovery drive. It is a complete form of reset so it will remove everything and will reset the device back to its factory settings. You must save all your files before following the instructions below.

- HOW TO DOWNLOAD, CREATE AND USE A USB RECOVERY DRIVE -

You'll need a PC running Windows 7 or later or a Surface Device and a USB flashdrive (16GB or 32 GB).

1. Visit the page to Download the recovery image for your Surface
2. Sign in with your Microsoft Account
3. From the list of Surface devices available, select the device that you need a recovery image for

Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for your Surface device. 4. Download the recovery image using the button on the page 5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

Format USB Drive:

• Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface

USB recovery drive.

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
2. Select the USB drive you formatted earlier for the location and click Extract.

Use a USB recovery drive to reset your Surface:

1. Shutdown the Surface
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. Surface will start the recovery software on the USB recovery drive
7. When prompted, choose your language options and keyboard layout
8. Select Troubleshoot
9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
10. If prompted, select Repartition the drives
11. If prompted for BitLocker Key, tap Skip this Drive and continue with the reimaging process.

If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

Kind Regards,

Crest_Z

Why keep posting non-sense? The only sensible thing is for Microsoft to fix the bugs/flaws. Not keep regurgitating to reset and reinstall things to an old / less secure OS version. What a joke.

They are responding with non-sense. There isn't a corrupted file left on my pc to cause such an issue, since I had to install a new Windows 10 version on my SB2 because of previously trying to system restore to a previous version of Windows that didn't put my fans into overdrive.  So Microsoft should correct a problem that they have caused to their community. These machines aren't cheap and aren't easily replaceable for some.

Hi Frederic M,

Glad that you're able to sort it out by unfocusing the game  frame. Thank you for sharing this in the Community. 

Kind Regards,

Crest_Z

This is NOT a solution as you cannot play the game unless focused on it..... Why would you suggest he has sorted it out?

This needs to be fixed.

I am curious, how many Surface Book 2 consumers that all state they are having the same GPU throttling process, annoying loud fans while playing any form of game for them to actually fix what Microsoft's update has caused. Rolling back to a previous version is NOT a solution, you can't keep updates away from Windows OS forever eventually it will make you download into this current update that isn't SB2 friendly. 

On another note, I put in headphones, to drown out the sound of my fans on overdrive, and  played WoW (World of Warcraft) last night. My SB2 was put in Best Battery life mode, Plugged in to the outlet and within maybe two hours my battery went from 70% down to 14%!!!!! 

So not only did the update make fans loud, SB2 hot, it also reverted it to back when the SB2 weren't getting enough power PLUGGED in to continuously play a game as old as Warcraft.  Is their someone we can call or someone to write to bring resolution for a $2000 product that has been practically made void for me?  

And the solution isn't a CORRUPTED file, this is a brand new install of Windows 10 with all new downloaded programs. I had to reinstall a brand new OS when reverting to the previous build caused blue screen issues.