Surface Book 2 - Fans are noisy / loud after update

Anonymous
2020-06-25T21:44:20+00:00

Hi,

I updated my surface book 2 (13 - i7 - 1050) today from the build 1809 to 1909 with all updates/firmware.

I have noticed that the behavior of the fans has changed.  My laptop got a lot noiser during load and even audible at idle.

Now the fans are extremely noisy/loud at load even when i'm changing the power modes (slider)

For example, on the previous build 1809, I was playing Witcher 3 in better performance mode and fan noise was perfectly acceptable.

Now regardless of the power mode, the fans are very loud.

I don't think i'm the only one with this problem.

Some examples :

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-gpu-fan-extremely-loud/e1a4ba7b-f5a0-44c6-9f38-d645d977eca5

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-fan-heat-issues-since-intel/20a5a632-de26-445e-90f9-2c1ff338a54b

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-the-fan-wont-turn-off/0a58013c-1664-4eb1-8255-eb0e43c5fb85

The only solution found by the community is to restore a previous version ( build 1809 whose support will end at the end of the year).

I would like microsoft provide a real answer other than launching their diagnostic tool and i hope they will record it as an issue in order to follow the resolution. https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history

And if someone has an idea / solution I am interested ! Thx.

Regards,

Frederic

Surface | Surface Book | Power and battery

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  1. Anonymous
    2021-06-25T15:40:47+00:00

    So today, June 25th, I open up my Surface Book to see that it is awaiting a restart to install new surface firmware, again about three months after the issue was created with the last surface firmware update. Oh well, at least it's here. So I restart, install the driver updates, turn game mode back on, boot up a game and?

    It's still doing it. Once GPU temp hits a certain point the fan speed just runs away. Closing, unfocusing the game (getting out of game mode) makes the fans throttle down almost instantly. Same as three months ago, same as a year ago. Three months after this once-fixed bug issue was REINTRODUCED, a firmware update finally arrives and it didn't even fix it. This is insane.

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  2. Anonymous
    2021-09-11T07:38:14+00:00

    Same story here HBusiness - I'm having to play with 'Game Mode' off. As soon as you turn it on, the fan issue starts. Minimising the game instantaneously calms the fan down, then going back into the game, super loud again.

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  3. Anonymous
    2021-09-19T05:05:05+00:00

    hmmm

    I asked for a address to send surface back for full refund.

    and try to send a pitcure of a damaged refurbished surface

    they closed and never got satifacation

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  4. Anonymous
    2021-12-10T17:13:43+00:00

    I had the same problem when I updated the driver on my NVIDIA display adapter. I rolled back the update to the previous version and it stopped.

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  5. Anonymous
    2021-12-10T20:59:08+00:00

    try changing to asus

    they have a couple of good ones better than the surface . longer hours

    the zen books give all day use up to 24 hours, and better support

    vivo is a cheaper version of zen and so can be good for kids at school, zen is built to last from 41400. ASUS IS BUILT TO LAST ND WROK

    I had a surface lasted a month, microsoft gave me a refurbish which was damaged, lasted 3 hours, and then microsoft refused to give money back and said case was finished, I lost $1200 and surface was binned.

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