Surface Book 2 - Fans are noisy / loud after update

Anonymous
2020-06-25T21:44:20+00:00

Hi,

I updated my surface book 2 (13 - i7 - 1050) today from the build 1809 to 1909 with all updates/firmware.

I have noticed that the behavior of the fans has changed.  My laptop got a lot noiser during load and even audible at idle.

Now the fans are extremely noisy/loud at load even when i'm changing the power modes (slider)

For example, on the previous build 1809, I was playing Witcher 3 in better performance mode and fan noise was perfectly acceptable.

Now regardless of the power mode, the fans are very loud.

I don't think i'm the only one with this problem.

Some examples :

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-gpu-fan-extremely-loud/e1a4ba7b-f5a0-44c6-9f38-d645d977eca5

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-fan-heat-issues-since-intel/20a5a632-de26-445e-90f9-2c1ff338a54b

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-the-fan-wont-turn-off/0a58013c-1664-4eb1-8255-eb0e43c5fb85

The only solution found by the community is to restore a previous version ( build 1809 whose support will end at the end of the year).

I would like microsoft provide a real answer other than launching their diagnostic tool and i hope they will record it as an issue in order to follow the resolution. https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history

And if someone has an idea / solution I am interested ! Thx.

Regards,

Frederic

Surface | Surface Book | Power and battery

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  1. Anonymous
    2021-04-28T15:21:41+00:00

    Yup I have exactly the same problem noisey fan - you use to be able tomake adjustmnets  in the power options but that has been removed - absolutely not happy at all.

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  2. Anonymous
    2021-04-29T08:52:36+00:00

    Try disabling "Game Mode" as Richard wrote...

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  3. Anonymous
    2021-04-29T14:45:54+00:00

    As (I think) I noted earlier, this worked for me.  It's a less than ideal situation as it might affect game performance.  Fortunately for me, I mostly play older games...

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  4. Anonymous
    2021-05-03T07:53:42+00:00

    Sry, didn't saw your post...

    I haven't noticed any performance loss... in games, i just pull the power slider to Best performance, and everything works as before update.

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  5. Anonymous
    2021-05-09T06:08:29+00:00

    surface  does not  cater  for  gaming. does not have the  power  and has low battery life.

    second with  my issue  of a $1000  they gave me a refurbish  slightly  damaged which last 2 days. a ideal paper weight   and a useless  machine 

    they claim I am not entitled to a refund  because it was not  bought on their online store .

    But duh who  else  makes  surface, unless all none online  microsoft stores are   refurbushed

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