I thought Firmwares on surface products couldn't be downgraded?
Surface Book 2 - Fans are noisy / loud after update
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Anonymous
Hi,
I updated my surface book 2 (13 - i7 - 1050) today from the build 1809 to 1909 with all updates/firmware.
I have noticed that the behavior of the fans has changed. My laptop got a lot noiser during load and even audible at idle.
Now the fans are extremely noisy/loud at load even when i'm changing the power modes (slider)
For example, on the previous build 1809, I was playing Witcher 3 in better performance mode and fan noise was perfectly acceptable.
Now regardless of the power mode, the fans are very loud.
I don't think i'm the only one with this problem.
Some examples :
The only solution found by the community is to restore a previous version ( build 1809 whose support will end at the end of the year).
I would like microsoft provide a real answer other than launching their diagnostic tool and i hope they will record it as an issue in order to follow the resolution. https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history
And if someone has an idea / solution I am interested ! Thx.
Regards,
Frederic
Surface | Surface Book | Power and battery
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Anonymous
2021-04-14T04:48:19+00:00 -
Anonymous
2021-04-13T00:44:20+00:00 Same issue here with my SB2's GTX 1050. Hopefully this doesn't take months to fix like last time...
Restored to March 30th and problem fixed.
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Anonymous
2021-04-12T23:55:18+00:00 This same thing started happening to me a couple of weeks ago. As soon as I start up WoW the fans start roaring.
If I switch to a different window the fans quiet down. If I continue to play WoW eventually something happens after like an hour or so and I heard a windows ding sound (like when an error is encountered) but no error is displayed and all of a sudden my framerate goes way down like I have a lot of lag. I then have to set graphics setting in WoW to 1 (lowest setting) to even be able to play.
I did restore to a restore point from March 23rd which did fix the issue. However that was before I read this thread and didn't know about turning off windows updates and so my surface book updated and I got the same problem. But something got corrupted in that restore point and I'm not able to restore to it again :(.
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Anonymous
2021-04-10T17:49:50+00:00 I'm surprised that going back to an older firmware didn't fix the issue.
Is SurfaceBook2_Win10_18362_21.032.17273.0 an older version? I'd assumed it was the latest.
That's a fair point. I was assuming that the one you tried to install was older but, rereading your comment, it probably is the latest.
Me too - these were the recommended steps from Microsoft support!
That doesn't surprise me. Almost all tech company support teams have front-lines with almost no real knowledge and a checklist/script of what to try to fix things.
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Anonymous
2021-04-10T17:29:58+00:00 I'm surprised that going back to an older firmware didn't fix the issue.
Is SurfaceBook2_Win10_18362_21.032.17273.0 an older version? I'd assumed it was the latest.
I would have been very surprised if any of the other things you tried fixed it.
Me too - these were the recommended steps from Microsoft support!