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Hi,
I updated my surface book 2 (13 - i7 - 1050) today from the build 1809 to 1909 with all updates/firmware.
I have noticed that the behavior of the fans has changed. My laptop got a lot noiser during load and even audible at idle.
Now the fans are extremely noisy/loud at load even when i'm changing the power modes (slider)
For example, on the previous build 1809, I was playing Witcher 3 in better performance mode and fan noise was perfectly acceptable.
Now regardless of the power mode, the fans are very loud.
I don't think i'm the only one with this problem.
Some examples :
The only solution found by the community is to restore a previous version ( build 1809 whose support will end at the end of the year).
I would like microsoft provide a real answer other than launching their diagnostic tool and i hope they will record it as an issue in order to follow the resolution. https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history
And if someone has an idea / solution I am interested ! Thx.
Regards,
Frederic
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
No laptop is suitable for playing games on battery for more than hour and a half, maybe two max... You can't even expect that from a portable non gaming laptop..
For movies and music, the battery works great... use battery power slider, and move it all the way left for best battery life. It will downclock CPU, but it will be more than enough for movies and music.
the problem is communication, they claim the device is from one of their stores a show model.
the thing I cannot understand is how did the device needed refurbishing, why cannot they supply me with a area I can check when the device was first purchased as apple does with their phones.
Why could they since the original was a few days old offer me a upgrade of the device.
When a device is manufactured it is done in batches, this batch may have had a fault installed and so how many more were faulty.
the newer surface has a up graded battery whicj last longer but the battery in the surface last up to 4 hours. it is unsuitable for playing any games, for long playing music or movies as it chews up the battery. it is only suitable for school or a office not for everyday use. Microsoft should show more concern and listen to the people, as at the present they are only interested in money and not the perfection of a device, their devices are rated by how a user finds it. most reviews are locked and placed by owners in favor to microsoft
Sorry to hear that. I wouldn't expect Microsoft to give you a refund (unless you bought it from them) but I would expect them to provide a working replacement (new or refurbished) way faster than you are experiencing and to make sure one they are sending you actually does work.
yes I have
but microsoft failed to come to the party
gave me a refurbish which they claimed came from one of their stores unlikely, as power port showed damaged with I photoed and time stamped to show it cam that way at present I have been elevated to level 3 and said they will try.
At present it is a expensive paper weight , and yet if any one asks I can only say what my experience has been with surface and Microsoft which would be a huge negative on any reviews I write . 2 mos and I have had aprox 20 hours use, time for around 2 days use with 58 days down time. Not good for expressing quality of goods. when I get back a few dollars more and I will buy a asus zen
My Surface Book 2 plays games just fine (at least all the games I've tried playing on it).
Why would you expect the manufacturer (Microsoft) to give you a refund? I've never encountered a manufacturer that does that (except in exceptional circumstances). Have you tried getting a refund from wherever you bought your Surface Book?
