Surface Book 2 - Fans are noisy / loud after update

Anonymous
2020-06-25T21:44:20+00:00

Hi,

I updated my surface book 2 (13 - i7 - 1050) today from the build 1809 to 1909 with all updates/firmware.

I have noticed that the behavior of the fans has changed.  My laptop got a lot noiser during load and even audible at idle.

Now the fans are extremely noisy/loud at load even when i'm changing the power modes (slider)

For example, on the previous build 1809, I was playing Witcher 3 in better performance mode and fan noise was perfectly acceptable.

Now regardless of the power mode, the fans are very loud.

I don't think i'm the only one with this problem.

Some examples :

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-gpu-fan-extremely-loud/e1a4ba7b-f5a0-44c6-9f38-d645d977eca5

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-fan-heat-issues-since-intel/20a5a632-de26-445e-90f9-2c1ff338a54b

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-the-fan-wont-turn-off/0a58013c-1664-4eb1-8255-eb0e43c5fb85

The only solution found by the community is to restore a previous version ( build 1809 whose support will end at the end of the year).

I would like microsoft provide a real answer other than launching their diagnostic tool and i hope they will record it as an issue in order to follow the resolution. https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history

And if someone has an idea / solution I am interested ! Thx.

Regards,

Frederic

Surface | Surface Book | Power and battery

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  1. Anonymous
    2021-06-03T04:45:44+00:00

    Hey guys, disabling "Game Mode" seems to have worked for mine. I found this suggestion on Reddit from last year, and thought it would be worth a try:

    https://www.reddit.com/r/SurfaceGaming/comments/gyi8po/support\_surface\_book\_2\_battery\_drain\_and\_high\_fan/

    "I read somewhere on Forbes that the May Windows 10 update screwed up a lot of communication/compatibility with BOTH Nvidia GeForce and Intel core refresh rates. They fixed this by disabling Game Mode in Windows Settings (Settings --> Gaming --> Game Mode) at the sacrifice of framerates. This isn't a great fix, and the article (which I'll add later today) also says that Microsoft has NOT set a timeline for fixing it yet."

    I've been having the same problem for about 4 months now, and this fixed it. You know what's funny? That reddit article is me. FlapjacksFTW is my alias everywhere I go. I wrote that post, but I can no longer find the Forbes article. So thank you sir, for pointing me back to me.

    The worst part of that to me however, is that clearly an update turned game mode back on, because I wouldn't have otherwise.

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  2. Anonymous
    2021-05-25T00:08:03+00:00

    My fan started going crazy out of nowhere earlier today and I found this thread. On a whim, I decided to detach the screen to see if that would work and it did. You might want to give it a try.

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  3. Anonymous
    2021-05-21T01:33:19+00:00

    After May 21st 21H1 update, still not fix

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  4. Anonymous
    2021-05-14T07:38:58+00:00

    surface go is not a gaming machine as tech are saying only 4 hours charge

    so I winder why they are selling

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  5. Anonymous
    2021-05-14T00:27:37+00:00

    As someone who has suffered this bug last year and now again this year (somehow) I can confirm this does work as well. However it is a workaround, and not a fix, and I can't believe that the issue Microsoft created on their own hardware that took them 3 months to fix last summer is back for this one and now it's been an entire month without a fix again. I'm glad everyone is getting to do some slightly less optimized gaming but it's ridiculous their isn't an actual fix yet given that this whole situation has already happened exactly like this not even a year ago. Happy to play some less demanding stuff in the meantime but still peeved there hasn't even been an acknowledgment of this issue much less a proper solution.

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