Surface Book 2 - Fans are noisy / loud after update

Anonymous

Hi,

I updated my surface book 2 (13 - i7 - 1050) today from the build 1809 to 1909 with all updates/firmware.

I have noticed that the behavior of the fans has changed. My laptop got a lot noiser during load and even audible at idle.

Now the fans are extremely noisy/loud at load even when i'm changing the power modes (slider)

For example, on the previous build 1809, I was playing Witcher 3 in better performance mode and fan noise was perfectly acceptable.

Now regardless of the power mode, the fans are very loud.

I don't think i'm the only one with this problem.

Some examples :

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-gpu-fan-extremely-loud/e1a4ba7b-f5a0-44c6-9f38-d645d977eca5

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-fan-heat-issues-since-intel/20a5a632-de26-445e-90f9-2c1ff338a54b

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-the-fan-wont-turn-off/0a58013c-1664-4eb1-8255-eb0e43c5fb85

The only solution found by the community is to restore a previous version ( build 1809 whose support will end at the end of the year).

I would like microsoft provide a real answer other than launching their diagnostic tool and i hope they will record it as an issue in order to follow the resolution. https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history

And if someone has an idea / solution I am interested ! Thx.

Regards,

Frederic

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80 answers

Anonymous

2021-04-19T01:24:13+00:00

CONFIRMED, ALSO CAPS BECAUSE I'M HAPPY AND I KNOW IT.

THANK YOU SO MUCH!!!
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Anonymous

2021-04-18T15:43:37+00:00

Thanks! I think this helped me too.
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Anonymous

2021-04-17T22:24:41+00:00
k as with me my surface was a lemon I requested a refund Microsoft refused and wanted to give me $400 refurbish for a $1200 device

but

If there is a major failure with goods, you can choose to:
- get a refund
- swap them for an identical replacement (if it’s reasonable they can get one)
- swap them for a replacement of similar value
- keep the goods and be compensated for any drop in value.
so far they are failing.

the money they received was given to them by federal government and so supplying me goods of lesser value may be considered fraud

there is no where on site that states that refund is not available

the surface was faulty when bought
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Anonymous

2021-04-17T22:13:08+00:00

try Recommended Microsoft Windows Drivers : Driver Support One helps keep your PC drivers updated. Windows 8, Windows XP, Vista & Windows 7.

it will update all old drivers itis free and works.

but at the present it has placed a bug into chrome where it freezes and google is aware of it so do a updat e into it
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Anonymous

2021-04-17T19:50:54+00:00

Hey guys, disabling "Game Mode" seems to have worked for mine. I found this suggestion on Reddit from last year, and thought it would be worth a try:

https://www.reddit.com/r/SurfaceGaming/comments/gyi8po/support\_surface\_book\_2\_battery\_drain\_and\_high\_fan/

"I read somewhere on Forbes that the May Windows 10 update screwed up a lot of communication/compatibility with BOTH Nvidia GeForce and Intel core refresh rates. They fixed this by disabling Game Mode in Windows Settings (Settings --> Gaming --> Game Mode) at the sacrifice of framerates. This isn't a great fix, and the article (which I'll add later today) also says that Microsoft has NOT set a timeline for fixing it yet."

Oh my God! It works! Thank you so much for sharing!
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