Greetings all,
Please download and install the Surface Pro 2 System Firmware Update for March 11th. This is targeted towards the Telemetry Driver:
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Hi,
I just picked up my Surface Pro 2 256GB today and it ran into problems right after applying the firmware update that seemed to have been released just today on Windows Update. I confirmed this problem was caused by the firmware update because I restored the tablet and the wireless was working fine and I applied the firmware update and that broke the wireless.
After the update, the Marvell AVASTAR Wireless Composite Device stopped working...meaning, the tablet does not recognize the wireless card. This is confirmed by going into the Device Manager and seeing 2 unknown devices (one of them was the wireless card, the other unrecognized device I will explain in the next paragraph) When I tried running the update driver function, it tried to reinstall the driver but returned the following error.
Windows encountered a problem installing the driver software for your device
Reinstall the drivers for this device (Code 18)
I had to go the manual route and there were 2 Marvell drivers listed and one Microsoft driver listed for the Marvell card. The 2 marvell drivers listed had exactly the same name. However, only choosing and applying the second one worked. So, the wireless was working again.
The other "unknown device" turned out to be something called "Surface Cover Telemetry". However, trying the same troubleshooting process for the wireless card did not solve the problem and the devices still remains "unknown" in the device manager. I just left it and carried on with installing my other software and apps as the tablet and the Type Cover 2 seemed to be functioning properly.
However, when I put the tablet to sleep by closing the Type Cover (while on battery power but charged up to 100%), the screen remained blank even though I opened up the cover again and tried to wake the tablet. I knew that the tablet was still on but the screen remained blank even after I tried touching it, typing on the keyboard as well as briefly tapping the on/off button. When I touch the Windows icon on the bottom frame of the tablet, I can feel a slight vibration and that told me that the tablet was on but the screen somehow is totally off.
I decided to do a soft reset of the tablet by holding on the on/off button for more then 10 seconds. However, the screen only worked properly after many attempts.
My questions are, could it be that this "unknown device" that needs the "Surface Cover Telemetry" driver is causing this blank screen problem? And if so, where can I download a driver that works?
Thanks.
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Greetings all,
Please download and install the Surface Pro 2 System Firmware Update for March 11th. This is targeted towards the Telemetry Driver:
After installing all updates etc, i had hope the blank screen was disappeared. However, after turning off the SP2 with the on/off button and turning it back on, fan began to spin up and after several seconds, the device turned off. So my blank screen problem hasn't been resolved.
Contacted MS Support again what to do now. This isn't going to work. It's a beautiful device, and I don't want to miss it. But this annoying bug must be resolved.
I won't get the blank screen when setting all setting in power settings to sleep instead of hibernate. So, it's a driver issue I suppose.
I found a fix for this (assuming you have a Type Cover 2 keyboard). With the cover attached, refresh the Surface Pro 2 (SETTINGS / PC SETTINGS / Update and Recovery / RECOVERY). Once this completed, I was able to install the drivers which I downloaded from Microsoft (http://www.microsoft.com/en-ca/download/details.aspx?id=40856). Fixed the Unknown Device issue and was able to identify the device as SURFACE COVER TELEMETRY.
Microsoft has removed the Surface Pro 2 Firmware and Drivers file from their website. That link is no longer valid. Apparently there is a problem with the firmware or driver.
I found a fix for this (assuming you have a Type Cover 2 keyboard). With the cover attached, refresh the Surface Pro 2 (SETTINGS / PC SETTINGS / Update and Recovery / RECOVERY). Once this completed, I was able to install the drivers which I downloaded from Microsoft (http://www.microsoft.com/en-ca/download/details.aspx?id=40856). Fixed the Unknown Device issue and was able to identify the device as SURFACE COVER TELEMETRY.
Microsoft has removed the Surface Pro 2 Firmware and Drivers file from their website. That link is no longer valid. Apparently there is a problem with the firmware or driver.
it's amazing: since December 2013 they retired already 2 times their just released updates. Clearly faulty ones! Come on Microsoft!
It seems that the latest version is at http://www.microsoft.com/en-us/download/details.aspx?id=38826
That link is for the Surface Pro, not the Surface Pro 2.