Surface Pro 2 - Surface cover telemetry driver / blank screen after putting tablet to sleep

I received my replacement surface pro 2 tonight.  I booted it up and there was no unknown device in device manager.  installed all updates and everything still looked good.

So as a test I performed a reset and booted up and there it was again.  unknown device.  performed all updates and still an unknown device.  looks like this one is getting sent back.  I think microsoft has a serious software/driver issue on their hands and they are either hiding it, ignoring it, or are incompetent.

I went to the microsoft store and all the staff refused to let me look in the device manager or event log of any of their devices.    I don't know what to think of all this.   I guess I will have to call support again tomorrow.

If you don't think there is a problem then you either are blind or you just aren't checking the event log or device manager.

I use my Surface Pro 2 in my daily work. I test software :-). I previously used the Surface Pro v1 for the same job. At the very beginning, way back to last Tuesday, I was pretty scared after the first few hours of running the v2. Battery life was ****. WiFi was sketchy. Type cover worked, usually. Because of my job, resetting to factory is normal for me...and after several resets, I tried something different. First, I recognized that trying the same thing over and over again, while expecting different results, is a partial definition of mental illness. Then I simply tried to work through each step I did and tried to figure out what was actually happening. After about the 7th time, I figured it out. Quit trying to do any thing. Just let it run. What I discovered was: The Surface/ W8.1 updates on its schedule, not mine If I try to rush it by doing Windows Updates manually, I only generate errors If I try to install the apps, before the Updates are finished, my apps error out, or do not completely download. The system become entirely sluggish and sometimes unresponsive. The Keyboard stops working. My Bluetooth devices stop working The Firmware pack is the exact same package downloaded by Windows Update. So, what I did was: Took WIFI out of play by connecting to the modem by wire Did NOT try to manually run Windows Update. It runs itself automatically Did not install my apps until after Windows Updates reboots the Surface Did not install any other programs Did not install my backups until every thing else was completed. Now, My Keyboard works all the time. My Bluetooth devices work all the time My battery hangs around 7:45 most of the time All my apps work My WIFI works without lag or disconnect Internet connections are snappy Downloads are fast and error free I no longer get a Black Screen on Start up. The hardest thing for me to do was keep my hands off this thing until it finished what it was doing. Now, I felt like it took hours. The reality was it was only 15-20 minutes, no more. We all think we know what's going on. We are all genius's. And, we know that a small % of anything released will be defective. But the majority of what Microsoft, or any one for that matter, releases simply works, Did I know that Windows Update automatically started on completion of Setup? No. Did I realize that my attempting to force updates to download, when in reality they were already downloading, would cause a problem? No. Did rebooting in the middle of the process because I knew this was all messed up, by Microsoft, not me, cause a problem? Probably. When left to the its own device, letting the Surface Pro 2 run until the setup was completed, the Surface Pro 2 worked exactly as I expected. I don't know why Microsoft did not put a warning on the side of the box saying " Don't do anything to the Surface until everything is finished". You know...kinda like that Hot Coffee is hot warning at McDonalds. Now I know most of ya will laugh or blow this off. But if you have Reset 7 times, you may want to try this...

This is a bunch of rubbish.  Manually checking and installing updates is harmless.  Your entire block of text baffles me.

I received my replacement surface pro 2 tonight.  I booted it up and there was no unknown device in device manager.  installed all updates and everything still looked good.

So as a test I performed a reset and booted up and there it was again.  unknown device.  performed all updates and still an unknown device.  looks like this one is getting sent back.  I think microsoft has a serious software/driver issue on their hands and they are either hiding it, ignoring it, or are incompetent.

I went to the microsoft store and all the staff refused to let me look in the device manager or event log of any of their devices.    I don't know what to think of all this.   I guess I will have to call support again tomorrow.

If you don't think there is a problem then you either are blind or you just aren't checking the event log or device manager.

I received my replacement surface pro 2 tonight.  I booted it up and there was no unknown device in device manager.  installed all updates and everything still looked good.  I performed a reset and booted up and there it was again.  unknown device.  performed all updates and still an unknown device.  looks like this one is getting sent back.  I think microsoft has a serious software/driver issue on their hands and they are either hiding it, ignoring it, or are incompetent.

I went to the microsoft store and all the staff refused to let me look in the device manager or event log of any of their devices.    I don't know what to think of all this.   I guess I will have to call support again tomorrow.

I got a hibernation crash this weekend. And that while I still had not installed the firmware update. Now the only different was that I had installed a Micro SD into my Surface Pro.

After that I installed the firmware update. And tried out 2 different SD cards. I still see the hibernation crashes happening. I'm now using my Surface Pro without SD card.

Does anybody else have issue with hibernation crashes and using a SD card in there Surface Pro? Which class are does? (Mine where a class 2 and a class 6, and I see they only sell class 10 on the microsoft store site).