We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-01-14T21:59:43+00:00

    Procedure 1 worked for us. 

    Solution not easily found. Took a while to find the solution.

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  2. Anonymous
    2021-01-28T12:39:21+00:00

    I have tried all the options. But the problem is still not resolved. What should I do know?

    Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

    Image

    I already tried this options :

    "Procedure 1 :

    1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
    2. Right-click on HelloFace.inf and click "Install"
    3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

    Procedure 2 :

    Check on your camera manufacturer's website if there is any update available for your camera.

    For example if you have a Logitech camera check on the Logitech website for any update for your camera.

    Procedure 3 :

    Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

    Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

    DISM.exe /Online /Cleanup-image /Restorehealth

    sfc /scannow

    Procedure 4 :

    1. Click on the Start button, type "run" and click on "Run"
    2. Type "services.msc" (without quotes) and click on "Ok"
    3. Find "Windows Biometric Service", double click on it and click on "Stop"
    4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
    5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
    6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
    7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

    ***Moved from Windows 10/Windows Hello, lock screen & sign in***

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  3. Anonymous
    2021-01-28T13:28:12+00:00

    I Do All That 4 Steps But, My Problem Is not Solved Please Please Please Solve This My Problem And My Finger Print Scanner Is Working Correctly,My All Security Option Working Correctly Except Windows Hello Face.

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  4. Anonymous
    2021-01-28T16:33:29+00:00

    Are you now seeing Windows Hello Face Software Device under Device Manager > Biometric devices?

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  5. Anonymous
    2021-01-29T04:03:56+00:00

    no,but i can use fingerprint scanner.if this "Windows Hello Face Software Device" is needed send me a link to download.

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