We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-12-31T10:04:58+00:00

    Yes, I have that same problem in windows 10 version 20H2

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  2. Anonymous
    2020-12-31T11:28:13+00:00

    Hi, Hope all of you guys are working well. This is me Kevin Powel From   Academic Masters  a US Based Company That Provides Essay Writing Services To students  all over the world  along with Enterprise  software development services to our clients  with a collaboration of Web Scraping Services

    I could provide you some ideas on how you can fix it couldn’t find a camera compatible with the Windows Hello problem.

    Image

    1. Update/Install Drivers

    The most common reason behind this problem is corrupted or incompatible drivers. Or maybe the Windows hello driver is not installed on your PC.

    2. Update Windows

    Another reason behind this can be the last Windows update you have installed. So, You should check for the latest update and install it if it is available. It may fix windows hello isn’t available on this device problem. 

    3. Check the Group Policy Setting

    To troubleshoot face and fingerprint recognition is not available on this device, you should do another important thing. You should check if it is disabled in the group policy setting.

    4. Tweak BIOS

    Sometimes, the Above methods may fail because there is something wrong in your BIOS settings. In some computers, there might be some options for fingerprint settings under the security tab in BIOS settings. You should check it and reset everything there to see if it help. For more details, you should see your manufacturer's website.

    Regard's

    Kevin Powel from  Academic Master

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  3. Anonymous
    2020-12-31T12:14:52+00:00

    Yes, I have that same problem in windows 10 version 20H2

    Do you see  Windows Hello Face Software Device under Device Manager?  It should appear under Biometric devices.

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  4. Anonymous
    2020-12-31T23:47:49+00:00

    Procedure 4 is ultimately what worked for me.  Thank you!  Hello Face is working again!

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  5. Anonymous
    2021-01-07T19:02:39+00:00

    Hi, thanks for the solution, mine already had the Apps installed but it's seem not working..

    I discovered another potential issue that can cause this that is missing from all the suggestions I was able to find.

    If you are missing the C:\Windows\System32\WinBioPlugIns\FaceDriver folder entirely you need to install the optional feature "Windows Hello Face".

    1. Open Settings -> Apps
    2. Click 'Optional features'
    3. Click 'Add a feature'
    4. Select 'Windows Hello Face' from near the bottom of the list and Install it
    5. Reboot after the installation is complete

    Now Windows Hello Face should detect your Windows Hello compatible camera, assuming its drivers and everything else are working properly.

    WOW!  I can't believe something this simple worked when the microsoft techs couldn't even fix the problem!  Thank you so much!

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