My dell xps 9370 is having the same issue. i tried this solution and it didn't even have a "Windows Hello face" in the list.
We couldn't find a camera compatible with Windows Hello Face
Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5
I already tried this options :
"Procedure 1 :
- Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
- Right-click on HelloFace.inf and click "Install"
- If the file exists do the same thing for HelloFaceMigration.inf in the same directory
Procedure 2 :
Check on your camera manufacturer's website if there is any update available for your camera.
For example if you have a Logitech camera check on the Logitech website for any update for your camera.
Procedure 3 :
Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".
Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
Procedure 4 :
- Click on the Start button, type "run" and click on "Run"
- Type "services.msc" (without quotes) and click on "Ok"
- Find "Windows Biometric Service", double click on it and click on "Stop"
- With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
- Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
- Open another time "services.msc", double-click on Windows Biometric Service and restart it
- Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"
***Moved from Windows 10/Windows Hello, lock screen & sign in***
Surface | Surface Pro | Safety and security
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
91 answers
Sort by: Newest
-
Anonymous
2021-02-19T15:32:35+00:00 -
Anonymous
2021-02-16T23:50:32+00:00 I have a new HP All-In-One. I'm getting the reported error msg but I have the C:\Windows\System32\WinBioPlugIns\FaceDriver folder but I don't see the "Add Feature" option "Windows Hello Face". Any ideas/suggestions?
-
Anonymous
2021-02-12T11:12:28+00:00 Thanks
the first procedure solved my surface problem and now working.Best wishes
-
Anonymous
2021-01-29T14:59:23+00:00 But i have device i3 8th gen and you send link in wrote i5,8gb,128gb and i have i3 8th gen,4gb,128gb.so can this happen in my laptop
Sorry then I dont know, i have very different HW myself. Keep on searching and hopefully the right answer shows up someplace.
-
Anonymous
2021-01-29T06:12:34+00:00 But i have device i3 8th gen and you send link in wrote i5,8gb,128gb and i have i3 8th gen,4gb,128gb.so can this happen in my laptop