We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.


Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow


Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-07-18T10:01:54+00:00

    Thank you so much. Tried everything, nothing worked.
    Tried Get Help as you said and as per your screenshots.
    The problem was resolved.

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  2. Anonymous
    2021-07-17T11:55:11+00:00

    Yep, Art-A's June 4 method using Get Help app worked. It just reset camera. I would expect Troubleshoot Problems app to work as well.

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  3. Anonymous
    2021-07-13T00:20:58+00:00

    Bingo - thanks for helping. The 'get help' worked when the other solutions didnt for me.

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  4. Anonymous
    2021-07-09T12:27:59+00:00

    Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

    Image

    I already tried this options :

    "Procedure 1 :

    1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
    2. Right-click on HelloFace.inf and click "Install"
    3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

    Procedure 2 :

    Check on your camera manufacturer's website if there is any update available for your camera.

    For example if you have a Logitech camera check on the Logitech website for any update for your camera.


    Procedure 3 :

    Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

    Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

    DISM.exe /Online /Cleanup-image /Restorehealth

    sfc /scannow


    Procedure 4 :

    1. Click on the Start button, type "run" and click on "Run"
    2. Type "services.msc" (without quotes) and click on "Ok"
    3. Find "Windows Biometric Service", double click on it and click on "Stop"
    4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
    5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
    6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
    7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

    ***Moved from Windows 10/Windows Hello, lock screen & sign in***

    I tried all the above, but only managed to fix this issue by doing the in-place upgrade, detailed below. (Highlighted key bits in Bold)

    1. Download the ISO file from https://www.microsoft.com/en-us/software-download/windows10
    2. Under the subheading "Create Windows 10 installation media"
    3. "Download tool now"
    4. Install Media creation tool
    5. Download the ISO of Windows 10
    6. Open the ISO/Run the Setup.exe
    7. "Upgrade" Windows 10"
    8. This will go though the normal upgrade process and screens, replacing the key Windows 10 system files.
    9. Once complete, hopefully it'll be working again!

    Notes:

    My "Biometric device" > "Windows Hello Face Software Device" reappeared in Device Manager, which seemed to be the missing component prior to that - at least for me.

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  5. Anonymous
    2021-07-05T10:35:50+00:00

    I have tried all the above methods but yet still my windows hello face doesn’t work. Please I need further assistance.

    Thanks !

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