We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.


Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow


Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  2. Anonymous
    2020-09-02T18:42:59+00:00

    I had this problem on my Surface Pro 6. Procedures 1 & 3 fixed it for me. Thanks for the info

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  3. Anonymous
    2020-08-28T12:43:07+00:00

    Procedure 1 worked just fine!

    My system is a Surface Pro (5) running Windows 10 version 2004.

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  4. Anonymous
    2020-08-25T04:15:02+00:00

    Even after applying all the settings and upgrades I am unable to use windows hello face services. Please help me.

    Thanks & Regards

    Abhishek

    It seems that the Windows 10 reset procedure and subsequent updates leave the device without the correct infrared sensor driver. My device was still on warranty so Microsoft replaced it. A software fix should have been available but wasn't so replacement of the hardware was the only option.

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  5. Anonymous
    2020-08-25T04:02:08+00:00

    Even after applying all the settings and upgrades I am unable to use windows hello face services. Please help me.

    Thanks & Regards

    Abhishek

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