We couldn't find a camera compatible with Windows Hello Face

sir

this file name "services.msc" haven't in C:\Windows\System32\WinBioDatabase

I discovered another potential issue that can cause this that is missing from all the suggestions I was able to find.

If you are missing the C:\Windows\System32\WinBioPlugIns\FaceDriver folder entirely you need to install the optional feature "Windows Hello Face".

1. Open Settings -> Apps
2. Click 'Optional features'
3. Click 'Add a feature'
4. Select 'Windows Hello Face' from near the bottom of the list and Install it
5. Reboot after the installation is complete

Now Windows Hello Face should detect your Windows Hello compatible camera, assuming its drivers and everything else are working properly.

The problem has been resolved. Thank you for your persistence

Hi, i,ve tried all the procedure but only on Procedure 1, does it have any effect if i don't have the HelloFaceMigration.inf file ? tq

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
2. Right-click on HelloFace.inf and click "Install"
3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

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Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

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Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

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Procedure 4 :

1. Click on the Start button, type "run" and click on "Run"
2. Type "services.msc" (without quotes) and click on "Ok"
3. Find "Windows Biometric Service", double click on it and click on "Stop"
4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Hi, thanks for the solution, mine already had the Apps installed but it's seem not working..

I discovered another potential issue that can cause this that is missing from all the suggestions I was able to find.

If you are missing the C:\Windows\System32\WinBioPlugIns\FaceDriver folder entirely you need to install the optional feature "Windows Hello Face".

1. Open Settings -> Apps
2. Click 'Optional features'
3. Click 'Add a feature'
4. Select 'Windows Hello Face' from near the bottom of the list and Install it
5. Reboot after the installation is complete

Now Windows Hello Face should detect your Windows Hello compatible camera, assuming its drivers and everything else are working properly.

Have you tried my suggestion installing the optional feature (if not already installed)?

Do you have the C:\Windows\System32\WinBioPlugIns\FaceDriver folder present?