Yep, Art-A's June 4 method using Get Help app worked. It just reset camera. I would expect Troubleshoot Problems app to work as well.
We couldn't find a camera compatible with Windows Hello Face
Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5
I already tried this options :
"Procedure 1 :
- Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
- Right-click on HelloFace.inf and click "Install"
- If the file exists do the same thing for HelloFaceMigration.inf in the same directory
Procedure 2 :
Check on your camera manufacturer's website if there is any update available for your camera.
For example if you have a Logitech camera check on the Logitech website for any update for your camera.
Procedure 3 :
Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".
Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
Procedure 4 :
- Click on the Start button, type "run" and click on "Run"
- Type "services.msc" (without quotes) and click on "Ok"
- Find "Windows Biometric Service", double click on it and click on "Stop"
- With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
- Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
- Open another time "services.msc", double-click on Windows Biometric Service and restart it
- Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"
***Moved from Windows 10/Windows Hello, lock screen & sign in***
Surface | Surface Pro | Safety and security
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
91 answers
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Anonymous
2021-07-17T11:55:11+00:00 -
Anonymous
2021-07-05T10:35:50+00:00 I have tried all the above methods but yet still my windows hello face doesn’t work. Please I need further assistance.
Thanks !
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Anonymous
2021-07-02T23:38:39+00:00 sure. see crest z's post earlier in this thread. that is what i was replying to that it helped me
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Anonymous
2021-07-02T02:47:10+00:00 Hi Shelly, which upgrade tool did you installed? Could u share the link?
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Anonymous
2021-07-01T22:34:43+00:00 The in place upgrade download tool fixed me ! Thank you