Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-11-18T19:48:48+00:00

    I have now had to go out and buy a new phone since my Surface Duo 2 got the update to android 12L. So far I still can not make phone calls or receive them. I also now have touch screen issues and the glance bar does not always work right. This is unacceptable and will probably keep me from buying a version 3 if they create one. I love the form factor but I need a functioning phone.

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  2. Anonymous
    2022-11-15T22:37:41+00:00

    Appreciate that you're trying to "raise visibility for now", but is Microsoft working on fixing this problem? I mean...we all trusted MS enough to buy their phone, and install the update that they provided and said was actually an update, not a downgrade to inoperability.

    Can we expect an update to the update, so that we can once again use our phones as...you know...PHONES?

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  3. Anonymous
    2022-11-12T22:54:27+00:00

    I actually purchased a dollar sim card at a store, non-activated, and it worked.

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  4. Anonymous
    2022-11-11T16:47:20+00:00

    This fixed my issue. As I merged to T-Mobile from Sprint after they purchased Sprint, I happened to have my old sim cards from the Sprint days, and I did exactly the above and when I put my T-Mobile sim card back in, it fixed the issue and was able to make calls again. How long will this last? I'm not sure, but it is working.

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