Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

Was this answer helpful?

5 people found this answer helpful.
0 comments

101 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-12-08T21:22:49+00:00

    I saw an update today. When it was complete, I powered down the Duo 2 (which had been wifi only for weeks), reinserted the T-Mobile Sim card that had been in my backup phone, booted up, and calling is finally restored. I think this may finally mean that I don't have to carry two phablets in my pockets anymore.

    While I'm grateful to finally have service restored, I am disappointed at how long this took. Users of the Duo 2 are some of Microsoft's most diehard fans, and several were lost, given these posts. We were not given any indication that the problem was being worked on, or any status updates at all.

    Please do a thorough postmortem on this issue before closing it, and create action steps so that the next incident *retains* your loyal consumers instead of alienating them.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-12-05T15:21:31+00:00

    It's been happening for over a month with no fix in sight. I use my Duo heavily for business and it needs to be reliable. Just ordered a Samsung S22 Ultra - I'm sad because I love the Duo but I have to have a device that works.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2022-10-28T15:36:05+00:00

    Interesting. The following has been done.

    1. Reset of Network Setting
    2. new SIM from the T-Mobile Store
    3. Complete reset of the phone (big pain)

    Just tried what you suggested for the hell of it but still not working.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-10-28T14:48:39+00:00

    Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

    This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

    Everything else works btw even calls with WhatsApp and teams

    We have two Surface Duo 2s, both on Android 12L and T-Mobile. All calling features are working properly. Have you tried hard-resetting (depress the power button until the phone turns off) the phone?

    Was this answer helpful?

    0 comments