Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Anonymous
    2018-03-15T15:19:33+00:00

    does it matter how close you are to one of the access points? I'm thinking that

    if your SB2 is in a place with nearly equal signal strength that maybe that is

    what to look at.

    >The more devices are using the bandwidth (even too a lesser degree than SB2 itself) SB2 will reduce the speed significantly!

    I am not really inbetween two APs (or satellites in mesh-network terms) with equal strength, rather one should be much stronger than the other. SB2 is really the only device affected so far, and if it really was a cause I wouldn't have bought mesh APs in the first place if the speed changes periodically!

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-03-15T15:09:59+00:00

    does it matter how close you are to one of the access points? I'm thinking that

    if your SB2 is in a place with nearly equal signal strength that maybe that is

    what to look at.

    >The more devices are using the bandwidth (even too a lesser degree than SB2 itself) SB2 will reduce the speed significantly!

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  3. Anonymous
    2018-02-03T03:23:47+00:00

    I am day 2 of my surface book 2 13" i7 8GB ram and 256 GB storage and my internet is slow too. 

    Thinking of returning

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  4. Anonymous
    2018-01-31T19:26:23+00:00

    Having the same problem here. Two week old Surface Book 2 (i7, 13"). Two hours on the phone with Microsoft Surface Plus tech support so far. Tech doesn't know what the problem is. He seems to be trying all kinds of stuff, been on the phone for over two hours so far. No fix as of yet. Would love to hear if there is a fix for this.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-01-31T11:39:08+00:00

    you log into the router and it should be displayed upper right of the web page.

    >I understood brand and not band, but you are right is 2.4 Hz. About the firmware I am not sure, what should I do to find that information.

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