Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Anonymous
    2018-08-19T20:53:08+00:00

    So many off us have this problem and NOTHING fixes it on a permanent basis. There is obviously a bug but Microsoft will do nothing with our complaints here.

    Please go to search > Feedback Hub > Then click on the second icon down on the left , picture/icon of a person > then search "Surface Book 2 Slow Wifi" . Find this entry and please Upvote it. So far I see 4 people complaining and we wonder why Msoft do bugger all.

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  2. Anonymous
    2018-08-17T01:49:50+00:00

    I have gig internet - and my laptop gets 0.5mb/s down and 0.8mb/s up.  As a point of reference, my wife's Macbook next to me gets 80 down/80 up

    Good times Microsoft...

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  3. Anonymous
    2018-07-31T14:30:10+00:00

    Terrific, thanks!

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  4. Anonymous
    2018-06-19T15:21:20+00:00

    The only other thing I did was make sure I always connected to 5GHz only.

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  5. Anonymous
    2018-06-19T15:15:35+00:00

    Hi,

    I am also affected by this bug, for me I should get 380Mbps but the speedtest will struggle to get upto 380mbps and sometimes even drops by 100mbps suddenly.

    Check to make sure that One Drive is not updating when you are checking speed. One Drive really slows mine down. Otherwise its as fast as the other connections.

    Nope my OneDrive was uptodate when I ran my latest speedtest.net scan

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