Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

well i just have one thing to say who every said have patients and let the update search run it paid off im getting all kinds of updates now and i got the start bar installed as well to so thank you very much in listened to you and it did paid off in the long run. and i am a happy camper but i still can not install anything from the windows app store i have tried to reset the windows store several times but nothing so lets just hope the surface people at Microsoft will fix this problem for everybody.

Thanks for the links. I installed them, and the one with that enables the start menu. Thanks for the feedback. I wasn't sure what we could do with them. ; ) Updates still not working. Windows Store still not working. After clicking install, the dots on the top of the screen keep going from left to right and nothing happens... Well, there must be some clues if we knew where to dig. What about my suggestion about bitsadmin or PowerShell Get-BITSTransfer -AllUsers Any clues that way? BTW bitsadmin /list /allusers /verbose is helpful but PowerShell's -verbose switch doesn't make any difference. I have to pipe it to Format-List * to see that extra detail. I think it is disappointing that we are not allowed to control BITS. E.g. my Resume attempts got Access Denied. I suppose hacks may be possible to override this but given the lack of support we are getting I think it would be better if we were given an OK to do that (along with whatever hints may be possible). As for Updates in general there is still WindowsUpdate.log (in text!) and ReportingEvents.log and if necessary CBS.log. Also, the last time I installed something from the Store Get-AppxLog had new stuff. Maybe it will show you some problem symptoms? If you want to see more use the -All switch but pipe it to clip.exe or a file. Good luck Robert

Everyone: I've been in touch with Surface Supportability who have been working with the Windows Team on this. Just received an email which stated "we think we know root cause and that we are working to push a fix out quickly but don't have an exact timeframe.."

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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319 additional answers

Anonymous

2017-01-15T13:14:46+00:00

well i just have one thing to say who every said have patients and let the update search run it paid off im getting all kinds of updates now and i got the start bar installed as well to so thank you very much in listened to you and it did paid off in the long run. and i am a happy camper but i still can not install anything from the windows app store i have tried to reset the windows store several times but nothing so lets just hope the surface people at Microsoft will fix this problem for everybody.
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Anonymous

2017-01-14T19:07:51+00:00

Thanks for the links. I installed them, and the one with that enables the start menu.



Thanks for the feedback. I wasn't sure what we could do with them.   ; )

Updates still not working. Windows Store still not working. After clicking install, the dots on the top of the screen keep going from left to right and nothing happens...

Well, there must be some clues if we knew where to dig.   What about my suggestion about bitsadmin or PowerShell Get-BITSTransfer -AllUsers    Any clues that way? BTW bitsadmin /list /allusers /verbose is helpful but PowerShell's -verbose switch doesn't make any difference. I have to pipe it to Format-List * to see that extra detail.

I think it is disappointing that we are not allowed to control BITS. E.g. my Resume attempts got Access Denied. I suppose hacks may be possible to override this but given the lack of support we are getting I think it would be better if we were given an OK to do that (along with whatever hints may be possible).

As for Updates in general there is still WindowsUpdate.log (in text!) and ReportingEvents.log and if necessary CBS.log.

Also, the last time I installed something from the Store Get-AppxLog had new stuff. Maybe it will show you some problem symptoms? If you want to see more use the -All switch but pipe it to clip.exe or a file.

Good luck

Robert
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Anonymous

2017-01-14T18:16:13+00:00

Great to hear that!!! Thank!
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2017-01-14T18:15:06+00:00

Everyone:

I've been in touch with Surface Supportability who have been working with the Windows Team on this. Just received an email which stated "we think we know root cause and that we are working to push a fix out quickly but don't have an exact timeframe.."
Was this answer helpful?

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