Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

Below is the results of the PowerShell command. This is after KB2919355 has been removed. HotFixID KB2862152 KB2868626 KB2876331 KB2883295 KB2884097 KB2884101 KB2884778 KB2884846 KB2885592 KB2887253 KB2887595 KB2891739 KB2892074 KB2893294 KB2894029 KB2894179 KB2898514 KB2898742 KB2898871 KB2898925 KB2899189 KB2900986 KB2901101 KB2901128 KB2903939 KB2904266 KB2906956 KB2908174 KB2909569 KB2911106 KB2912390 KB2913152 KB2913270 KB2913760 KB2914218 KB2916036 KB2917929 KB2917993 KB2919394 KB2922229 KB2923300 KB2923528 KB2928680 KB2930275 KB2931366 KB2934519 KB2934520 KB2939087 KB2962123 KB2962806 KB2964757 KB2980654 KB3004545 KB3021910 KB3038936 KB3135782

I can't even get the 233 updates, and after my RT recovery reimage my Windows store , while showing everything, will not download anything, says connection is too slow Since Windows Update History may not be showing anything what about using wmic (or PowerShell) to show what your patch level is. Heh. In the RT you either have to navigate or change your Path to be able to do either. At least once we're in it PowerShell doesn't need that much assistance. See what you get from Get-HotFix | sort HotFixID | ft HotFixID

After recovery it pulls down a ton of updates and then after KB2919355 is installed, endless loop of "checking for updates". That isn't necessarily a problem. What else got installed? Anything current? You can use PowerShell Get-HotFix to see and capture what you have as well as sort it in various ways. Since the InstalledOn property is a Date only value and since you probably installed most of them on one or two days I would sort by KB#; otherwise sorting by InstalledOn usually gives the order of installation which might put KB2919355 into a more helpful perspective. Get-HotFix | sort HotFixID | ft HotFixID HTH Robert Aldwinckle

I've done a complete recovery with the downloaded image from Microsoft on a USB stick also. And I have the exact same behavior unfortunately. A proper solution would be if we can get a new image with the Update 3 patch slipstreamed into it. Is there a way for us to create such an image from a working Surface RT? Or does anybody know another way or solution?

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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319 additional answers

Anonymous

2017-01-02T21:10:48+00:00

Below is the results of the PowerShell command. This is after KB2919355 has been removed.

HotFixID

KB2862152

KB2868626

KB2876331

KB2883295

KB2884097

KB2884101

KB2884778

KB2884846

KB2885592

KB2887253

KB2887595

KB2891739

KB2892074

KB2893294

KB2894029

KB2894179

KB2898514

KB2898742

KB2898871

KB2898925

KB2899189

KB2900986

KB2901101

KB2901128

KB2903939

KB2904266

KB2906956

KB2908174

KB2909569

KB2911106

KB2912390

KB2913152

KB2913270

KB2913760

KB2914218

KB2916036

KB2917929

KB2917993

KB2919394

KB2922229

KB2923300

KB2923528

KB2928680

KB2930275

KB2931366

KB2934519

KB2934520

KB2939087

KB2962123

KB2962806

KB2964757

KB2980654

KB3004545

KB3021910

KB3038936

KB3135782
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Anonymous

2017-01-02T20:42:48+00:00

I can't even get the 233 updates, and after my RT recovery reimage my Windows store , while showing everything, will not download anything, says connection is too slow

Since Windows Update History may not be showing anything what about using wmic (or PowerShell) to show what your patch level is.

Heh. In the RT you either have to navigate or change your Path to be able to do either. At least once we're in it PowerShell doesn't need that much assistance. See what you get from

Get-HotFix | sort HotFixID | ft HotFixID
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Anonymous

2017-01-02T20:13:08+00:00

After recovery it pulls down a ton of updates and then after KB2919355 is installed, endless loop of "checking for updates".

That isn't necessarily a problem. What else got installed? Anything current?

You can use PowerShell Get-HotFix to see and capture what you have as well as sort it in various ways. Since the InstalledOn property is a Date only value and since you probably installed most of them on one or two days I would sort by KB#; otherwise sorting by InstalledOn usually gives the order of installation which might put KB2919355 into a more helpful perspective.

Get-HotFix | sort HotFixID | ft HotFixID

HTH

Robert Aldwinckle
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Anonymous

2017-01-02T20:10:39+00:00

I've done a complete recovery with the downloaded image from Microsoft on a USB stick also. And I have the exact same behavior unfortunately.

A proper solution would be if we can get a new image with the Update 3 patch slipstreamed into it.

Is there a way for us to create such an image from a working Surface RT? Or does anybody know another way or solution?
Was this answer helpful?

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