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Hi Vishal Saxena (vishasax),
Thank you for posting in Microsoft Community.
It appears that you are experiencing an issue with your Surface Headphone 2, where the headband is broken. You would like to know if the device can still be replaced.
Just to set you an expectation. Processing replacement orders, checking the status of orders, and escalating cases are beyond our scope of support here in the community. We do not have the necessary tools to create or check orders. Only our live support team can assist you with this concern. They will be the one will help you for the replacement.
How to get service or repair for Surface - Microsoft Support
To contact the live support team.
- Go to Contact Us - Microsoft Support
- Choose how you would like to get support for your Surface device.
- Type in the problem you need help with.
- Look at any available solutions offered and select Contact Support.
You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community
You can also check this link. Global Customer Service phone numbers - Microsoft Support
Thank you for your understanding.
Kind regards,
Christopher.