Surface Pro 3 Blue Screen due to Wifi?

Anonymous

You guys are lucky. The marvell network adapter is causing a BSOD for me. I linked some of my memory dumps for MS or anyone interested.

MiniDump

https://onedrive.live.com/redir?resid=63F5D6A6AB9AA87E!32762&authkey=!ADC7RkR1Ol-EjYU&ithint=file%2c.dmp

Full Memory Dump

https://onedrive.live.com/redir?resid=63F5D6A6AB9AA87E!32763&authkey=!AOpLL7cw2JTzqk4&ithint=file%2c.DMP

Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Only kernel address space is available

************* Symbol Path validation summary **************

Response Time (ms) Location

Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 8 Kernel Version 9600 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Machine Name:

Kernel base = 0xfffff8039b818000 PsLoadedModuleList = 0xfffff8039bae22d0

Debug session time: Fri Jun 27 12:21:18.597 2014 (UTC - 4:00)

System Uptime: 0 days 0:02:39.786

Loading Kernel Symbols

...............................................................

................................................................

.......................................................

Loading User Symbols

Loading unloaded module list

..........

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 139, {3, ffffd00098def340, ffffd00098def298, 0}

*** ERROR: Module load completed but symbols could not be loaded for mrvlpcie8897.sys

*** ERROR: Module load completed but symbols could not be loaded for wificlass.sys

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : mrvlpcie8897.sys ( mrvlpcie8897+18cdb )

Followup: MachineOwner

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Confirmed by Microsoft:

Solution Task || v-2sack || 08-Dec-2014 12/08/2014 11:12

Symptom:

Machine (Surface Pro 3) running with "Windows 8.1 Pro" crashes with the bugcheck "0x0000000a (0xfffff6f000cf5000, 0x0000000000000002, 0x0000000000000000, 0xfffff800bc365f66)" after you connected it to the employee network called "XXX" using CISCO wireless network and it crashed only if the feature Flexconnect (CISCO WIRELESS) was enabled.

Cause:

Cisco wireless Access Points was outdated.

Resolution:

Cisco updated the wireless Access Points to a new version of code which resolved the issue completely.

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Answer accepted by question author

Anonymous

Well after a couple weeks working with Microsoft Commercial Technical Support a situation arose that resolved this issue. Apparently our Cisco support vendor was having the same complaint at another of their customer's site. There was a firmware update for the Cisco 1142 access points. To be specific the version is 7.6.130.0. We applied this update to all of our APs and this fixed the BSOD on all of the Surface Pro 3 devices.

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155 additional answers

Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2014-11-25T14:10:29+00:00

On Tue, 25 Nov 2014 11:47:30 +0000, KingRic68 wrote:

>>We have the same (sh.t) Issue. I have updated the whole System with the latest November 2014 Driver set without success.

>>

>>

>>

>>In difference to all other wifi - drivers the buggy Marvell Driver could not be configured!

>>

>>

>>

>>I could solve the Problem if could deactivate the automatic channel and bandwidth switching BUT there are no Options in the Driver!

do you also have the Cisco 1142 wireless AP? if not, what are you using?

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question
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Anonymous

2014-11-25T14:51:01+00:00

In that Office we have 2 floors, one floor with 1242 on which it works!!! and on the other floor we have the 1142 on which the Surface is crashing with a bluescreen!
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Anonymous

2014-11-25T15:07:59+00:00

I have a surface pro 3 and getting constant BSOD with DPC_Watchdog_Violation msg when in office.

it occurs in the office when have a wired connection or when using our wireless which is Cisco of some variety. BSOD also when have wireless specifically turned OFF while on a wired connectio as well.

After 3 BSOD in rapid succession at the office, i tried something different...ti did not seem to occur when I used wireless and was connected to my cell phone's Personal Hotspot as the internet connection. Will test that some more, but it is not a viable "solution"

Would this be a wifi issue or other? Suggestion on what and how to look for in a dmp file or other diagnosis process?

Have loaded the latest updates already.

thanks in advance for insights. And triple thanks for an outright solution :-)
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