Surface Pro 3 Blue Screen due to Wifi?

Anonymous
2014-06-30T17:19:17+00:00

You guys are lucky.  The marvell network adapter is causing a BSOD for me.  I linked some of my memory dumps for MS or anyone interested.

MiniDump

https://onedrive.live.com/redir?resid=63F5D6A6AB9AA87E!32762&authkey=!ADC7RkR1Ol-EjYU&ithint=file%2c.dmp

Full Memory Dump

https://onedrive.live.com/redir?resid=63F5D6A6AB9AA87E!32763&authkey=!AOpLL7cw2JTzqk4&ithint=file%2c.DMP

Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Only kernel address space is available

************* Symbol Path validation summary **************

Response                         Time (ms)     Location

Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 8 Kernel Version 9600 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Machine Name:

Kernel base = 0xfffff8039b818000 PsLoadedModuleList = 0xfffff8039bae22d0

Debug session time: Fri Jun 27 12:21:18.597 2014 (UTC - 4:00)

System Uptime: 0 days 0:02:39.786

Loading Kernel Symbols

...............................................................

................................................................

.......................................................

Loading User Symbols

Loading unloaded module list

..........

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 139, {3, ffffd00098def340, ffffd00098def298, 0}

*** ERROR: Module load completed but symbols could not be loaded for mrvlpcie8897.sys

*** ERROR: Module load completed but symbols could not be loaded for wificlass.sys

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : mrvlpcie8897.sys ( mrvlpcie8897+18cdb )

Followup: MachineOwner

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-12-11T00:01:14+00:00

Confirmed by Microsoft:

Solution Task || v-2sack || 08-Dec-2014 12/08/2014 11:12

Symptom:

Machine  (Surface Pro 3) running with "Windows 8.1 Pro" crashes with the bugcheck "0x0000000a (0xfffff6f000cf5000, 0x0000000000000002, 0x0000000000000000, 0xfffff800bc365f66)" after you connected it to the employee network called "XXX"  using CISCO wireless network and it crashed only if the feature Flexconnect (CISCO WIRELESS) was enabled.

Cause:

Cisco wireless Access Points was outdated.

Resolution:

Cisco updated the wireless Access Points to a new version of code which resolved the issue completely.

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Anonymous
2014-12-09T13:12:54+00:00

Well after a couple weeks working with Microsoft Commercial Technical Support a situation arose that resolved this issue. Apparently our Cisco support vendor was having the same complaint at another of their customer's site. There was a firmware update for the Cisco 1142 access points. To be specific the version is 7.6.130.0. We applied this update to all of our APs and this fixed the BSOD on all of the Surface Pro 3 devices.

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  1. Anonymous
    2014-09-12T15:19:31+00:00

    Hi,

    I also face this problem. I have the i7 version, omfg, what a disaster. Cannot believe that I have to use a dongle to solve this??? If Ms continues distributing this ****, Apple will rule the world in no time.

    It's not about the fact they shipped this obviously faulty device, but the lack of proper communication to the users. If my car has a serious defect, I get notified for work arounds and/or dates with fixes.

    A very frustrated Surface Pro3 owner.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-08-02T17:48:12+00:00

    On Sat, 2 Aug 2014 17:37:23 +0000, TFMorgan wrote:

    | When I tap troubleshoot I get a sort of blue screen with a frowny face

    saying the computer did not shut down properly because of

    "system_thread_exception_not_handled (wificlass.sys)" and collects information

    and then restarts.  After this restart, the wireless is up and running and all

    seems well until I turn the unit off and have to go through the sequence again.

    this is being discussed in

    http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfnetwork/surface-pro-3-blue-screen-due-to-wifi/af642571-cd20-41ea-80b3-f2052511b65c and I have merged your post with this thread

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Please mark as answered if this answers your question

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  3. Anonymous
    2014-08-02T17:37:23+00:00

    I have a just-out-of-the-box Surface PRO 3, arrived yesterday.  After 87 updates and several restarts, including two "system update" restarts, when I turn the PRO 3 off and then back on there is no connection to my wireless router, a Linksys WRT1900AC, and after I log in and go to settings it shows there are "no networks available".  When I tap troubleshoot I get a sort of blue screen with a frowny face saying the computer did not shut down properly because of "system_thread_exception_not_handled (wificlass.sys)" and collects information and then restarts.  After this restart, the wireless is up and running and all seems well until I turn the unit off and have to go through the sequence again.

    I have one of the minidumps but I cannot find a way to attach a file.  I sent the file, 080214-9468-01.dmp, to my OneDrive/Public storage but I'm not sure if you can access it without some permission.  It is a binary file or I would just copy and paste it in here.  It doesn't make much sense to me; I hope some one there can decode it.

    The Surface PRO 3 does work, it is just a little frustrating to have to go through this litany every time I start the unit.

    Any suggestions would be appreciated.

       Turner

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