Surface Pro 3 Blue Screen due to Wifi?

Anonymous

You guys are lucky. The marvell network adapter is causing a BSOD for me. I linked some of my memory dumps for MS or anyone interested.

MiniDump

https://onedrive.live.com/redir?resid=63F5D6A6AB9AA87E!32762&authkey=!ADC7RkR1Ol-EjYU&ithint=file%2c.dmp

Full Memory Dump

https://onedrive.live.com/redir?resid=63F5D6A6AB9AA87E!32763&authkey=!AOpLL7cw2JTzqk4&ithint=file%2c.DMP

Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Only kernel address space is available

************* Symbol Path validation summary **************

Response Time (ms) Location

Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 8 Kernel Version 9600 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Machine Name:

Kernel base = 0xfffff8039b818000 PsLoadedModuleList = 0xfffff8039bae22d0

Debug session time: Fri Jun 27 12:21:18.597 2014 (UTC - 4:00)

System Uptime: 0 days 0:02:39.786

Loading Kernel Symbols

...............................................................

................................................................

.......................................................

Loading User Symbols

Loading unloaded module list

..........

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 139, {3, ffffd00098def340, ffffd00098def298, 0}

*** ERROR: Module load completed but symbols could not be loaded for mrvlpcie8897.sys

*** ERROR: Module load completed but symbols could not be loaded for wificlass.sys

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : mrvlpcie8897.sys ( mrvlpcie8897+18cdb )

Followup: MachineOwner

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Confirmed by Microsoft:

Solution Task || v-2sack || 08-Dec-2014 12/08/2014 11:12

Symptom:

Machine (Surface Pro 3) running with "Windows 8.1 Pro" crashes with the bugcheck "0x0000000a (0xfffff6f000cf5000, 0x0000000000000002, 0x0000000000000000, 0xfffff800bc365f66)" after you connected it to the employee network called "XXX" using CISCO wireless network and it crashed only if the feature Flexconnect (CISCO WIRELESS) was enabled.

Cause:

Cisco wireless Access Points was outdated.

Resolution:

Cisco updated the wireless Access Points to a new version of code which resolved the issue completely.

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Answer accepted by question author

Anonymous

Well after a couple weeks working with Microsoft Commercial Technical Support a situation arose that resolved this issue. Apparently our Cisco support vendor was having the same complaint at another of their customer's site. There was a firmware update for the Cisco 1142 access points. To be specific the version is 7.6.130.0. We applied this update to all of our APs and this fixed the BSOD on all of the Surface Pro 3 devices.

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155 additional answers

Anonymous

2014-10-15T15:33:22+00:00

All of my wificlass BSODs have all been fixed by wiping out my surface pro 3 and reloading it after the latest firmware update. Not one BSOD since. All of my software has been reinstalled for at least two weeks and I haven't had a single issue.

Not suggesting that you HAVE to go out and do a wipe, but so far so good for me.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2014-10-15T11:15:54+00:00
On Tue, 14 Oct 2014 19:59:40 +0000, smagus wrote:

>>same happens for me, after wake up from hibernation ( not sleep as I have Hyper-V installed) Wifi can't connect and next thing which it does is a blue screen with wificlass.sys

>>

>>

>>

>>

>>

>>any solution Microsoft?

>>

>>

>>

>>Having so many problem with wifi on this device that I can't imagine u want to people actually work on it, instead of play or watch movie

As you probably know, there were no WiFi fixes for yesterday's patch Tuesday,

just some marketing message about updates in "the coming weeks". I don't

honestly know if or when these issues will be addressed. I can only recommend

(as I've done before)

http://digitalmediaphile.com/index.php/2014/09/21/a-40-fix-for-surface-pro-3-slow-wifi/
- as a fix for both of your issues. It's lousy that people need to throw money
at a situation that Microsoft should fast track solutions for, but for me, the

SP3 would be unusable outside my home without this "solution".

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question
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Anonymous

2014-10-14T19:59:40+00:00

same happens for me, after wake up from hibernation ( not sleep as I have Hyper-V installed) Wifi can't connect and next thing which it does is a blue screen with wificlass.sys

any solution Microsoft?

Having so many problem with wifi on this device that I can't imagine u want to people actually work on it, instead of play or watch movies.
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