Word 2016 (Office 365) : When open the document file, font in equation always show the sqaure box.

Anonymous
2016-05-15T15:32:42+00:00

I have used Microsoft Office Word 2016 with Windows 8.1.

When I type the equation, it works. Cambria Math in equation font shows correctly.

However, when I open the docx files from Word 2013. The Cambria Math font always show the square box.

Although I can fix it by changing the square box font to Cambria Math font, it is not the effective solution.

Repairing the MS Office 365 does not work.

How can I fixed this problem ? I can not see the solution from MS.

...

Now (8 Oct. 2016), I have bought the surface pro 4 (Windows 10).

However, when a document file with equation was created and saved by Word 2016, the square box will be appeared for the next opening.

However, I can change the font to Cambria Math and it will be corrected.

Nevertheless, next time of opening, it always show the square box.

Please help me, I think there is a problem about the equation of Word 2016.

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Anonymous
2016-05-16T17:34:42+00:00

Dear Harsha Rasquinha, Thank you for your answer. 

I have opened many document files of Word 2013 and I noted that:

All files created by me (Windows 8.1 on iMac, Macbook Air, Acer R7) can be opened and the font can be shown correctly.

However, some files (all new files and old files) in my computer that received from a person always show the square box.  I can fix it by clicking the equation and change the font to Cambria Math font.

Then, I think that my MS Word 2016 (Office 365) is OK. It works correctly. It may be the mistake about the computer of my friend.

Thank you very much for your helps.

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  1. Anonymous
    2016-10-11T00:56:21+00:00

    Dear Melowin Mar,

             It doesn't work. (https://support.office.com/en-us/article/Install-and-use-different-versions-of-Office-on-the-same-PC-6EBB44CE-18A3-43F9-A187-B78C513788BF)

             I have updated the office 365 to the last version.

             I have only office 365 (version of office 2016) on my surface pro 4. All my friend have same problem. This problem occurs on Office 365 (2016 version).

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  2. Anonymous
    2016-10-10T23:22:50+00:00

    Hi,

    To resolve your concern about the font in equation, we suggest that you follow the steps provided by Harsha Rasquinha.

    Let us know how it goes.

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  3. Anonymous
    2016-10-10T09:02:29+00:00

    I have the same problem on Laptop (windows 10). How to solve it?

    Please help me.

    Thanks

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  4. Anonymous
    2016-10-08T15:13:18+00:00

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