Surface Pro 3 Type Cover driver issue

Anonymous
2014-07-22T20:26:07+00:00

On my brand new Surface Pro3 I've experienced a weird thing. My Type Cover has already connected to my Pro3, and after standby mode the touchpad doesn't response. I need to re-attach it and after it everything works fine.

I've realized, that in the device manager driver isn't available. I hope simply a new driver or a firmware update gonna fix this.

Does anybody else has experienced something like this?

Thanks for your answers.

I've attached a picture too.

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-07-30T20:52:15+00:00

Hi pzstm,

Thank you for your response. If none of the troubleshooting steps provided by Mar T below works, please reach out to support with the question regarding manually installing the driver for the Cover.

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Anonymous
2014-08-14T19:46:48+00:00

Hi NicHite,

Thank you for posting in the Microsoft Community! We value the time you have taken to post and inform us about the issue you are experiencing. I’m sorry to hear your keyboard and USB are not working properly. I can certainly understand your concern, especially taking into consideration that this is a new device. I would like to help and do my best to guide you in the right direction!

First of all, please know I appreciate all the details and screenshots you have provided. It is always very useful in order to have a better understanding of the issue and provide more accurate troubleshooting.

The most basic but important step is to make sure you have all and latest Windows updates installed and that they were taken while to Type Cover was attached. Take into consideration there was an update released this past Tuesday 8/12/14.

Additionally, we suggest you try a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

When you **Refresh/Reset**your device, the drivers are usually uninstalled and reinstalled, nevertheless, we ask you to please do this manually as shown below:

  • From the Desktop, swipe from the right and select Settings.
  • Select Control Panel.
  • Select Device Manager.
  • Select Keyboards (in your case Other Devices)
  • Touch and hold over "Surface Type Cover Filter Device”.
  • Select Uninstall Driver Software (Please DO NOT check the box saying “Delete the driver software for this device”)
  • Follow instructions.
  • Restart your Surface.

If after the previous steps your Type Cover 3 still doesn't work properly, repeat the steps from 1-6 and click “Delete the driver software for this device”, then restart your Surface and allow Windows to reinstall the driver.

I’m also including the support article with more troubleshooting steps for your Cover and the detailed instructions on how to Refresh your device:

Before you begin

Regarding the USB, it definitely sounds like a hardware issue, and for this reason, we highly recommend you contact our Technical Support team by visiting our Surface Online Service Center here or our Contact us page here. 

We hope these steps prove useful! Keep us posted!

We are always here to help.

Best Wishes,

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Anonymous
2016-05-31T18:21:56+00:00

Hello Joseph Michaelson Lo,

Thank you for letting us know. If you are still experiencing issues with your Type Cover after following all of the available troubleshooting your next step would be to visit a local Microsoft Store or contact our Assisted Supportfor additional help.

Best Regards

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Anonymous
2015-04-11T11:18:43+00:00

On Sat, 11 Apr 2015 10:55:41 +0000, sleekool wrote:

>>So I tried attaching a type cover 3 to my Surface Pro 3 256gb i7 unit for the first time and it's not recognizing it. not a single key nor the touchpad worked when it's attached. no backlight either. I went to device manager to see if the drivers are installed but i couldn't find the surface type cover drivers anywhere.  At first, I thought it's a defective type cover. but then I tried a friend's type cover and it didn't work on my unit either. Then I tried my type cover on my friend's surface and it instantly connected and worked.

>>

>>

>>

>>has anyone experienced such an issue? How do I get it to work without needing to send it to a service center?

>>

>>

>>

>>I live in a country where the surface line isn't available and therefore unsupported :(

Did you try the steps at

http://www.microsoft.com/surface/en-us/support/hardware-and-drivers/troubleshoot-surface-keyboards

?

With the cover attached, go to

https://www.microsoft.com/en-us/download/details.aspx?id=38826 and download

SurfacePro3_ 150326.msi - run the MSI installer (and reboot when prompted).

Does this help? If not - Go to device manager and show hidden devices - do you

see any yellow bangs?

If these steps do not work, you would have to try a complete reset. And if a

reset didn't work, you WOULD need to exchange it (and you would have to find a

friend or family member in a supported country to do this for you or contact the

retailer where you purchased your device and see if they can assist in an

exchange).

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

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Anonymous
2014-09-22T19:11:59+00:00

Please see: http://support.microsoft.com/kb/2991225 - this may solve the issue

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  1. Anonymous
    2018-08-21T01:21:39+00:00

    These are the events that I can see occurred when the keyboard came back to life (infos using Event Viewer - I have a copy of the file - I expect it could help to find the problem):

    Event 1:

    Device HID\VID_045E&PID_07DC&Col01\6&121196b6&0&0000 requires further installation.

    • System

      - Provider

       [ Name]  Microsoft-Windows-Kernel-PnP

       [ Guid]  {9C205A39-1250-487D-ABD7-E831C6290539}

       EventID 430

       Version 0

       Level 4

       Task 0

       Opcode 0

       Keywords 0x4000000000000000

      - TimeCreated

       [ SystemTime]  2018-08-19T18:07:32.365904300Z

       EventRecordID 692

       Correlation

      - Execution

       [ ProcessID]  4

       [ ThreadID]  4508

       Channel Microsoft-Windows-Kernel-PnP/Configuration

       Computer SURFACE-PRO-3

      - Security

       [ UserID]  X-X-X-XX 

     - EventData

      DeviceInstanceId HID\VID_045E&PID_07DC&Col01\6&121196b6&0&0000

    Event 2:

    Device HID\VID_045E&PID_07DC&Col01\6&121196b6&0&0000 was configured.

    Driver Name: oem50.inf

    Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}

    Driver Date: 03/23/2017

    Driver Version: 1.1.504.0

    Driver Provider: Surface

    Driver Section: SurfaceTypeCoverNull.NT

    Driver Rank: 0xFF0001

    Matching Device Id: HID\VID_045E&PID_07DC&Col01

    Outranked Drivers: oem23.inf:HID\VID_045E&PID_07DC&Col01:00FF0001 keyboard.inf:HID_DEVICE_SYSTEM_KEYBOARD:00FF1003 input.inf:HID_DEVICE:00FF1005

    Device Updated: false

    Parent Device: USB\VID_045E&PID_07DC\021124441554

    • System

      - Provider

       [ Name]  Microsoft-Windows-Kernel-PnP

       [ Guid]  {9C205A39-1250-487D-ABD7-E831C6290539}

        EventID 400

        Version 0

        Level 4

        Task 0

        Opcode 0

        Keywords 0x4000000000000000

       - TimeCreated

       [ SystemTime]  2018-08-19T18:07:34.368822200Z

        EventRecordID 713

        Correlation

       - Execution

       [ ProcessID]  4

       [ ThreadID]  3144

        Channel Microsoft-Windows-Kernel-PnP/Configuration

        Computer SURFACE-PRO-3

       - Security

       [ UserID]  X-X-X-XX

     - EventData

      DeviceInstanceId HID\VID_045E&PID_07DC&Col01\6&121196b6&0&0000

      DriverName oem50.inf

      ClassGuid {4D36E96B-E325-11CE-BFC1-08002BE10318}

      DriverDate 03/23/2017

      DriverVersion 1.1.504.0

      DriverProvider Surface

      DriverInbox false

      DriverSection SurfaceTypeCoverNull.NT

      DriverRank 0xff0001

      MatchingDeviceId HID\VID_045E&PID_07DC&Col01

      OutrankedDrivers oem23.inf:HID\VID_045E&PID_07DC&Col01:00FF0001 keyboard.inf:HID_DEVICE_SYSTEM_KEYBOARD:00FF1003 input.inf:HID_DEVICE:00FF1005

      DeviceUpdated false

      Status 0x0

      ParentDeviceInstanceId USB\VID_045E&PID_07DC\021124441554

    Event 3:

    Device HID\VID_045E&PID_07DC&Col01\6&121196b6&0&0000 was started.

    Driver Name: oem50.inf

    Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}

    Service: kbdhid

    Lower Filters: 

    Upper Filters: 

    • System

      - Provider

       [ Name]  Microsoft-Windows-Kernel-PnP

       [ Guid]  {9C205A39-1250-487D-ABD7-E831C6290539}

        EventID 410

        Version 0

        Level 4

        Task 0

        Opcode 0

        Keywords 0x4000000000000000

       - TimeCreated

       [ SystemTime]  2018-08-19T18:07:34.389196100Z

        EventRecordID 714

        Correlation

       - Execution

       [ ProcessID]  4

       [ ThreadID]  1448

        Channel Microsoft-Windows-Kernel-PnP/Configuration

        Computer SURFACE-PRO-3

       - Security

       [ UserID]  X-X-X-XX

     - EventData

      DeviceInstanceId HID\VID_045E&PID_07DC&Col01\6&121196b6&0&0000

      DriverName oem50.inf

      ClassGuid {4D36E96B-E325-11CE-BFC1-08002BE10318}

      ServiceName kbdhid

      LowerFilters 

      UpperFilters 

      Problem 0x0

      Status 0x0

    Event 4:

    Driver Management concluded the process to install driver surfacetypecover.inf_amd64_a361643fd887061b for Device Instance ID HID\VID_045E&PID_07DC&COL01\6&121196B6&0&0000 with the following status: 0x0.

    • System

      - Provider

       [ Name]  Microsoft-Windows-UserPnp

       [ Guid]  {96F4A050-7E31-453C-88BE-9634F4E02139}

        EventID 20001

        Version 0

        Level 4

        Task 7005

        Opcode 0

        Keywords 0x8000000000000000

       - TimeCreated

       [ SystemTime]  2018-08-19T18:07:34.402756000Z

        EventRecordID 2995

        Correlation

       - Execution

       [ ProcessID]  472

       [ ThreadID]  4012

        Channel System

        Computer SURFACE-PRO-3

       - Security

       [ UserID]  X-X-X-XX

     - UserData

      - InstallDeviceID

       DriverName surfacetypecover.inf_amd64_a361643fd887061b

        DriverVersion 1.1.504.0

        DriverProvider Surface

        DeviceInstanceID HID\VID_045E&PID_07DC&COL01\6&121196B6&0&0000

        SetupClass {4D36E96B-E325-11CE-BFC1-08002BE10318}

        RebootOption false

       UpgradeDevice false

        IsDriverOEM true

        InstallStatus 0x0

        DriverDescription Surface Type Cover Filter Device

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