Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-08-02T14:51:53+00:00

    Agree to Loraine, it seems a software related issue to me as well. Beyond me, why MS has not been able to patch this yet.

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  2. Anonymous
    2022-08-02T14:29:30+00:00

    Glad they were able to pinpoint the issue! Not sure if it applies to my device, since a force restart fixes it for me when it happens. That makes me think it isn't hardware-related, but possibly more driver-related or something like that.

    Keep us posted on how the repair works out!

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  3. Anonymous
    2022-08-02T06:30:58+00:00

    thanks Martin, good to know. But not the answer for me. I have the issue on both charging ports.

    Hope it gets fixed permanently for you.

    As my Surface continues to have this issue, I have ordered a Dell. No MS Surface any more.

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  4. Anonymous
    2022-08-01T23:50:42+00:00

    Quick update. Geek Squad diagnosed the problem to be a faulty power cord port. I am still able to charge with no problem using the USB C port and an old docking station, thank goodness. However, need to submit my Surface for repair while still under warranty and be without it for 2-4 weeks! Disappointing to say the least.

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