Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-11-29T21:33:53+00:00

    an update, Microsoft sent me a normal charger, not USB-C :-(

    It's more powerful, 127W instead 102W but still it's not USB-C. I'll try it but don't have much hope...

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  2. Anonymous
    2022-11-28T21:35:02+00:00

    it's never too late for the party my friend. And I don't care if they care or not - I have a warranty and Microsoft is obliged to solve the problem or give me money back, regardless if they like it or not. I'm not gonna just let it go. Right now Microsoft is sending me a new USB-C charger. Let see if this helps or not. I'm not gonna just give up!!!

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  3. Anonymous
    2022-11-26T22:20:24+00:00

    I guess you're late to the party.. Microsoft doesn't care

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  4. Anonymous
    2022-11-26T21:44:48+00:00

    if the Apple UCB-C charger solves the issue, than we should get it from Microsoft. We cna make a list of serial numbers with info about the issue and send it to any possible Microsoft email we can find. that also keep their attention.

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