Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-11-11T14:30:13+00:00

    Here I sit again at 1% waiting for my laptop to shut off (while plugged in, with the light on, and the icon showing CHARGING in the bottom corner...) waiting so I can hold down the power button over and over again until it turns back on again. This happened to me several times this week already, including: in the middle of an important business meeting on Zoom, and in the middle of an online yoga class. This is absurd. Why is no one from Microsoft responding to anything here?! HOW CAN WE GET SOME SUPPORT FOR THIS MAJOR ISSUE??????

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  2. Anonymous
    2022-11-05T13:54:00+00:00

    Thank you for reporting this issue.  We are actively investigating.

    Hi Jerry,

    Here is an update after some time in charger after my Laptop Studio Laptop was down to 0% battery (and total dead BEFORE it will charge again AND WORK LIKE ALL OTHER LAPTOPS and devices)!:

    Status is "Chargeing" and it goes fast and work well (Windows taskbar shows Chargeing to) - I can unplug that charger it and plug it in again, and it still change like normal (until next time I THINK!)

    An updated battery report after some time in charger:

    See "Cycle count" to - A NEW device!

    Please fix this for all of us, as we have the same issues and some customers had GOT NEW/REPLACED DEVICES WITH THE SAME ISSUES BACK.

    So IT NEED to be some kind of Software bug in the "smart change" feature or another place, as all that hardware errors is OVER normale failer tolerance!

    Thanks!

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  3. Anonymous
    2022-11-05T13:29:22+00:00

    Hi Jerry,

    Now I got this issue again (05/11/2022) - and I see that Windows 11 shows the battery is "chargeing" down in the taskbar, but in Intel Control Center its "discharging"!

    Had to go total dead (0%) (USB-C charger does not work to "trigger" it here for me) - here when my new Surface Laptop Studio is discharging:

    Danish Windows lang - translate the text.

    Battery report:

    Here when it had discharged total:

    After this is shows up as "charging" in both Intel Control Center (not like before) AND Windows 11 (like before)!

    Battery report now AFTER got down to 0 % battery when was in your own Surface Dock 2 to the Surface Laptop Stoduio (the charger whit the Laptop does NOT make any changes when I put that in! My Surface Dock was replaced by Microsoft and it was NOT that! See order 1044055781 the the replacement!

    Please checkout my comment here 10/13/2022 4:03:40 PM!

    Microsoft - fix this issue or we wont our money back, as this laptop has this issues for a lot of customers (and replaced devices has THE SAME BUG - so it is a widespread problem!)

    Let us get an update, or i contact support again!

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  4. Anonymous
    2022-11-04T18:17:59+00:00

    After several communication with customer service of Microsoft, they sent me refurbished device and still I have similar stop charging problem with refurbished device as well. Definitely it is software issue most probably what they called "smart charging features" in surface laptop studio. The reason why I think it is software issue is because of the fact that it resolved when laptop died or even after forced turning of laptop and maybe Microsoft can solve it by updating battery frameware.

    I was a Mac user and switch to surface laptop studio because ok of it's features and right now completely disappointed and frustrated about how Microsoft customer service behave for this tribble bug in surface laptop studio charging. I really regrateful regarding my decision to switch to surface.

    Microsoft, how long we should complain about this problem in surface laptop studio to finally you guys may solve it !!!!

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