Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

Connect your Surface power supply and make sure the power connector light is on.
Save all your work and shutdown your Surface.
Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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138 additional answers

Anonymous

2022-10-28T09:22:06+00:00

Thank you very much, there's still hope within me that I won't sell this amazing laptop that I'm still paying for. Until then whenever it is, we'll keep rebooting for this charging and battery drain issue that comes along with it.
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Anonymous

2022-10-27T23:15:00+00:00

If you do a hard reboot, that fixes the problem for me for a week or two. Also, agreed, nice to hear someone is finally looking into it. I’d love to be able to update my product reviews with positive news.
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Anonymous

2022-10-27T22:32:32+00:00

Yes. I too have problems charging my MS Surface Laptop Studio.

On the last 3 months I have had quite some troubles to be able to charge the laptop. on at least 10 ocasions.

Either with the original charger or using other surface laptop chargers the problem remains. Sometimes I have to let it discharge completely and leave everything unplugged for the night, and then in the morning it will charge.

It is not the connector on the laptop itself, as disconnecting the charger only from the wall socket and connecting again later, will eventually start charging.

I am very glad to know that the problem is now being investigated.

Good luck and inform us as soon as possible of any progress.
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Anonymous

2022-10-23T14:47:21+00:00

I'm having the same issue with my Surface laptop studio.

I have 2 chargers as well, due to my last surface pro 7 charger stopping working all of a sudden. I've tried everything listed in this thread and am super peeved to have spent $2500 on a device that has charging issues. It happens to me almost daily, laptop battery drains and it all shuts off. I'm a business owner and I've lost so much work due to this horrible issue.

Microsoft will offer a refurbished device which is simply not acceptable for an item purchased new 3 months ago!
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