BSOD SYSTEM_THREAD_EXCEPTION_NOT_HANDLED occurs regularly

Anonymous
2018-12-02T09:50:25+00:00

My new SB2 arrived on Wednesday. Since Friday I had the same bluescreen for 3 times by this morning. There is no system file mentioned and every time I have to hold the power button to make the device restart.

When the first bluescreen occurred, I was able to find new updates on Windows update (despite the fact that I had done basically nothing but Windows updates for the past 2 days), but the last 2 bluescreens occurred within the last 10 hours and I checked a lot, there are no updates avaliable. It doesn't seem to matter what I do in Windows to cause this bluescreen, the last one happened after I closed Outlook and stared at the desktop for a bit.

I have a MEMORY.DMP as well as an evtx file of all events registered since the boot and the last bluescreen, these events were only 7 minutes apart.

I also have noted information from the reliability monitor from the last bs.

Basically the last event (and the only event immediately before the bs) is Warning: Event 37: Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) and the details are as follows (translated): The speed of the processor "7" in group "0" is limited by system firmware. The processor is in this limited performace state since 71 seconds (measured since the last report).

The last entry from the reliability monitor is: Unexpected Shutdown: Problemsignatur: Problemereignisame: BlueScreen

Code: 1000007e

Parameter 1: ffffffffc0000005

Parameter 2: fffff8011ce3dbc9

Parameter 3: fffff30ad219a548

Parameter 4: fffff30ad2199d90

Betriebssystemversion: 10_0_17134

Service Pack: 0_0

Produkt: 256_1

Betriebsystemversion: 10.0.17134.2.0.0.256.48

Gebietsschema-ID: 1031

Even with all updates installed, Surface Base 2 Firmware Update, Surface System Aggregator, Surface ME still report driver issues in the device manager. There seem to be no updates available for these.

I have read that this bs was caused by Avast AV once, and I use Avast AV, but I also read that the issue was fixed on their end.

I have MS Office ProPlus through my university, 2/3 times the bs occurred I was using OneNote for Windows 10.

Since I bought the 13 inch SB2 with 500 GB of storage at an extremely low price, a refund is not an option for me.

If needed I can provide the files mentioned and a list of programs I installed.

//Edit: Just had the 4th bs, again doing absolutely nothing but being on the desktop.

Surface | Surface Book | Install and update

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Anonymous
2018-12-04T21:07:22+00:00

Thank you for your feedback and the information you’ve shared. 

Update 12/11: This is now fixed in the December 11, 2018—KB4471324 (OS Build 17134.471) update.

Symptom Workaround
After installing November 27, 2018—KB4467682 (OS Build 17134.441) update<br>some users may get a blue or black screen with error code “System thread exception not handled.” Resolution for this issue will be available in the December 2018 security update release. <br><br><br><br><br><br><br>For customers who are currently experiencing this issue please follow these instructions<br>Troubleshoot Bluescreen Errors and uninstall KB KB4467682. <br><br><br><br><br><br>Note for Surface Book 2 customers:  We are blocking this optional update only.<br>You will receive the required December 2018 security update release.

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  1. Anonymous
    2018-12-05T23:54:29+00:00

    My SB2 is in this blue screen since 10 minutes.

    Until this problem it was my best laptop ever.

    I am a developer and I need this laptop for work. It's unbelievable how bad the testing on Windows Updates has become (see the latest Windows Fall Update troubles).

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  2. Anonymous
    2018-12-04T08:02:49+00:00

    I uninstalled yesterday kb4467682 and it seems it fixed BSOD problem. However Windows Hello stopped working an I have always to log in with PIN. It says Windows Hello if I try to configure it again. Basically a "try again" screen in spanish:

    This happened to me too. What you want to do is stop the Windows Biometric Service under Services, then under System32/WinBioDatabase remove those files (back them up if you want to) and restart the service. Then you should be able to reconfigure Windows Hello.

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  3. Anonymous
    2018-12-03T07:32:28+00:00

    Exactly the same case.

    My SB2 is only week old and I get 2 BSOD a day.

    Exactly the same entry in Event Viewer:

    BugcheckCode 126 

      BugcheckParameter1 0xffffffffc0000005 

      BugcheckParameter2 0xfffff803b16c9bc9 

      BugcheckParameter3 0xffff9a8092b9f548 

      BugcheckParameter4 0xffff9a8092b9ed90 

      SleepInProgress 0 

      PowerButtonTimestamp 0 

      BootAppStatus 0 

      Checkpoint 0 

      ConnectedStandbyInProgress false 

      SystemSleepTransitionsToOn 1 

      CsEntryScenarioInstanceId 11 

      BugcheckInfoFromEFI false 

      CheckpointStatus 0 

    Installed architecture related software, work on and off battery, most of the time connected to external screen. Not sure whether it was any better before most recent update as I updated Windows right away, maybe 1 or 2 days after laptop arrived.

    Considering response from other SB2 users reporting same problem on reddit, clean Windows installation does not solve the problem. Isn't it drivers problem?

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  4. Anonymous
    2018-12-03T04:20:16+00:00

    Hi Flybel,

    First of all, we do apologize for the inconvenience and thank you for bringing this up to our attention. For us to further assist you, we would like to know more about this issue.

    1. Can you provide the list of programs you've installed?
    2. How many times does the issue occur?
    3. Have you performed any troubleshooting steps? Please be detailed as possible.

    Here is the thing we suggest you do:

    • Reset your Device using USB recovery image:

    This option reimages the entire device into its factory condition, including the partition on the hard drive. **You will need to back up your personal data.**Kindly check this link for further instructions.

    Keep us posted of the outcome.

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