Overheating issue in the new Surface Pro 8: getting even hotter when charger is connected

Anonymous
2021-10-23T19:14:12+00:00

Hi,

I have purchased a brand new Surface Pro 8 from Microsoft website, it has 16GB RAM and 1TB SSD in USA. Since when I purchased it, I am having some hitting issue. After only half an hour of regular usage, the Surface is becoming hotter. An more importantly, overheating is happening when the charger (official charger that came with it) is connected. Initially I felt it by touching with hand. Later, I have checked the core temperatures using Core Temp 1.17.1 (a free software). When the charger is not connected, the temperature is remaining around 45 degree C, sometimes a bit higher and lower than that. While this itself was to a bit hotter side, the temperature increased an became around 50 to 55 degree C when I connected the charger, and that happened just after five minutes of connecting the charger with regular use like YouTube video playing, web browsing in 10-15 tabs. Even sometimes I saw more than 60 degree C when the charger is connected.

I spent around 2500 USD for this device, and feeling unlucky in seeing such heating issue in a high-end latest device by Microsoft. Any solution from experienced people and Microsoft is highly appreciated.

Zobaer Islam

>>Edited post to remove PII

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2022-07-03T00:44:05+00:00

    I had and continue to have this overheating problem with my surface pro 4. I only used it to browse some websites and occasionally watch YouTube. No games or other heavy duty apps. After about 30 minutes or so, I got blue and blur screen with multiple residual images overlapping on the screen. I did every thing I could such as using low performance, dimming down screen brightness, unplugging charger, upgrading system, etc, I still encounter the same problem. This is an ongoing problem for surface pro that Microsoft knows for years, but they just don’t know how to fix it. My guess is that Microsoft is a software company, it does not know how to make reliable hardwares. How to dissipate heat is a very basic issue that any hardware company will have to learn to deal with it. I personally own many other notebooks/laptops from IBM, Lenovo, Acer, Asus, Sony, and HP, and I have never encountered this problem for products from them. Stay away from Microsoft for hardware products. It is simply not a hardware company.

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  2. Anonymous
    2022-07-09T14:43:49+00:00

    My SP8 i7 gets warm doing nothing at all. I watched a lot of reviews prior to purchase and they claimed the fans would barely ever turn on even with moderate workloads. I have fans spinning and the whole device feeling uncomfortably warm just writing this message, with nothing heavy going on in the background. Are the thermals really this bad, or is this unit defective? Very disappointed in the experience, I've had so many problems from 4K display not working to blue screens and terrible thermals. Kinda regret buying this thing, but I'm stuck with it.

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  3. Anonymous
    2022-07-09T17:39:50+00:00

    Exactly same for me.

    Next time, I'll invest in Samsung Tab S with Dex system... the hardware is better tuned.

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  4. Anonymous
    2022-07-09T18:04:41+00:00

    Yes for sure, I was a trusting Sole when buying a Microsoft Product but now that has changed. When I had my Surface Pro 4 I did not really experience the BSOD, though it did get hot it never overheated to the point of having to shut down. When i upgraded to a Surface Pro 7 I was rudely confronted with the overheating issues. To date, all of the so called fixes that have been suggested (except an external fan/cooling system) have been a waist of our time.

    Lets face it, we were taken and now we know better. Lets spread the word to all friends and enemies that they should not buy a Surface Product as it overheats and Microsoft will not do anything to help it's Loyal (not for long) customers...

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