Overheating issue in the new Surface Pro 8: getting even hotter when charger is connected

Anonymous
2021-10-23T19:14:12+00:00

Hi,

I have purchased a brand new Surface Pro 8 from Microsoft website, it has 16GB RAM and 1TB SSD in USA. Since when I purchased it, I am having some hitting issue. After only half an hour of regular usage, the Surface is becoming hotter. An more importantly, overheating is happening when the charger (official charger that came with it) is connected. Initially I felt it by touching with hand. Later, I have checked the core temperatures using Core Temp 1.17.1 (a free software). When the charger is not connected, the temperature is remaining around 45 degree C, sometimes a bit higher and lower than that. While this itself was to a bit hotter side, the temperature increased an became around 50 to 55 degree C when I connected the charger, and that happened just after five minutes of connecting the charger with regular use like YouTube video playing, web browsing in 10-15 tabs. Even sometimes I saw more than 60 degree C when the charger is connected.

I spent around 2500 USD for this device, and feeling unlucky in seeing such heating issue in a high-end latest device by Microsoft. Any solution from experienced people and Microsoft is highly appreciated.

Zobaer Islam

>>Edited post to remove PII

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2022-06-20T04:05:38+00:00

    This happens with my Surface Pro 8 Machine also (i5, 8GB Ram and 256G Storage). i ran about 15 tabs in Edge, Miro, Gather.town and Slack. And at times it overheated, show a bluescreen and restarted. I do online facilitation + training a lot, so it really is a bummer to have bluescreen when you are in the middle of it. :(

    will try to turn off indexing and see if that helps

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  2. Anonymous
    2022-06-29T03:37:01+00:00

    I am having the same issue, I was laying in bed working on my surface pro and fell asleep. It was on the charge, the charger fell against my leg, I awake up jerk my leg now I have 2nd-degree burn to my leg. I have no problems with the charger until I plug in my surface pro. I was very disappointed, with the money that paid for the surface pro.

    Thank you

    Mary Hicks

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  3. Anonymous
    2022-06-29T07:48:07+00:00

    Exactly same problem on Surface Pro 8, i7, 16, 256.

    And when it becomes hot, it's not possible to carry the tab. I have done all updates of everything, but still the problem. And when the inside fan powered on, the problem remain: The tab stay very hot.

    Please MS, help us with this premium product that manage overheating like a cheap product.

    Thank you.

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  4. Anonymous
    2022-06-29T15:11:20+00:00

    The bottom line is that MS cannot help us with this problem. They have not fixed the overheating issue for several years, even though they have known about it. We as consumers, are stuck with this high priced Tablet, that cannot be depended on to not overheat and shutdown.

    The cost to fix this issue is not worth it to MS. The millions they would have to pay out is just like the issue Ford had with the Pinto Cars gas tank exploding in a crash.

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  5. Anonymous
    2022-06-29T20:28:15+00:00

    Thank you for this explanation.

    So, we are the product.... and we paid for that situation... strange world we live.

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