Thank you. I'll give that a try.
Overheating issue in the new Surface Pro 8: getting even hotter when charger is connected
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Anonymous
Hi,
I have purchased a brand new Surface Pro 8 from Microsoft website, it has 16GB RAM and 1TB SSD in USA. Since when I purchased it, I am having some hitting issue. After only half an hour of regular usage, the Surface is becoming hotter. An more importantly, overheating is happening when the charger (official charger that came with it) is connected. Initially I felt it by touching with hand. Later, I have checked the core temperatures using Core Temp 1.17.1 (a free software). When the charger is not connected, the temperature is remaining around 45 degree C, sometimes a bit higher and lower than that. While this itself was to a bit hotter side, the temperature increased an became around 50 to 55 degree C when I connected the charger, and that happened just after five minutes of connecting the charger with regular use like YouTube video playing, web browsing in 10-15 tabs. Even sometimes I saw more than 60 degree C when the charger is connected.
I spent around 2500 USD for this device, and feeling unlucky in seeing such heating issue in a high-end latest device by Microsoft. Any solution from experienced people and Microsoft is highly appreciated.
Zobaer Islam
>>Edited post to remove PII
Surface | Surface Pro | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2022-04-19T00:53:58+00:00 -
Anonymous
2022-04-18T21:52:39+00:00 Mine was also getting very hot - when plugged in as well as when on battery only. I found that when I turned off indexing, the problem was resolved. The drives are fast so not sure if indexing is really needed plus I don't search much!
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Anonymous
2022-03-23T18:50:08+00:00 The fans on the 8 were whining along at what must been top speed to no avail. I wouldn't ever use a cover based on that.
And, despite suggesting the fans are 'optimized' I am not so sure. I'd like to have the ability to change fan speed myself. Sadly, the system is locked down pretty tight. Even in BIOS the only thing you can do is change the boot order- I assume that's beacuse they know you're going to need to hard reset the bloodly thing within a short time.
It is a money grab to be sure. I so want to to love this device. It's the third Surface device I've owned, and by far the worst. STAY AWAY is my take at the moment.
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Anonymous
2022-03-23T17:59:33+00:00 It would be interesting to know how many of users who are experiencing these Overheating issues are using a cover?
I have often been tempted to buy a cover, that's supposedly safe to use, but when I experienced the Overheating issue shortly after purchased, I knew that this cover would only escalate the Overheating issue, because unless they have a built in fan they are not worth it.
How can Microsoft honestly recommend any cover when they have so many unhappy customers who are probably saddled with a mostly useless Surface. Have they ever admitted they are selling an inferior product knowingly, only for profit?!
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Anonymous
2022-03-23T15:54:56+00:00 Absolutely agree. My one month old Pro-8 just died. Started to run slow, overheat terribly, and the dreaded BSOD appeared. Attempted to fix to no avail. Perhaps hardware failure as a result of overheating. Thank goodness I was in the return window so I could receive a new Surface, not a refurbished one passed off as new (as they do when you make a warranty call).
Not impressed in the least and considering a new device all together.