Overheating issue in the new Surface Pro 8: getting even hotter when charger is connected

Anonymous
2021-10-23T19:14:12+00:00

Hi,

I have purchased a brand new Surface Pro 8 from Microsoft website, it has 16GB RAM and 1TB SSD in USA. Since when I purchased it, I am having some hitting issue. After only half an hour of regular usage, the Surface is becoming hotter. An more importantly, overheating is happening when the charger (official charger that came with it) is connected. Initially I felt it by touching with hand. Later, I have checked the core temperatures using Core Temp 1.17.1 (a free software). When the charger is not connected, the temperature is remaining around 45 degree C, sometimes a bit higher and lower than that. While this itself was to a bit hotter side, the temperature increased an became around 50 to 55 degree C when I connected the charger, and that happened just after five minutes of connecting the charger with regular use like YouTube video playing, web browsing in 10-15 tabs. Even sometimes I saw more than 60 degree C when the charger is connected.

I spent around 2500 USD for this device, and feeling unlucky in seeing such heating issue in a high-end latest device by Microsoft. Any solution from experienced people and Microsoft is highly appreciated.

Zobaer Islam

>>Edited post to remove PII

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2022-05-10T16:48:43+00:00

    I purchased the MS SP 8 about 4 months ago and am experiencing similar issues even when lid is closed and charging overnight. what the heck!

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  2. Anonymous
    2021-10-25T21:10:15+00:00

    Hi Zobaer Islam,

    Thank you for reaching Microsoft Community.

    When the Surface heats up, do you experience some lags or system slow performance?

    Is there a thermal prompt?

    The Surface may become very warm during normal use especially when the device is under heavy load and also while installing updates. Device may become warm also when charging. However, it complies with the user-accessible surface temperature limits defined by the International Standards for Safety (IEC 60950-1 and IEC 62368). If the device overheats, it will shut down and display a thermometer icon on startup (if not cooled).

    Please ensure also that all updates are installed by going to Windows Settings > Update & Security. Check also if Optional updates are available. You may also run the Surface Diagnostic Toolkit. See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

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  3. Anonymous
    2022-06-29T03:37:01+00:00

    I am having the same issue, I was laying in bed working on my surface pro and fell asleep. It was on the charge, the charger fell against my leg, I awake up jerk my leg now I have 2nd-degree burn to my leg. I have no problems with the charger until I plug in my surface pro. I was very disappointed, with the money that paid for the surface pro.

    Thank you

    Mary Hicks

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  4. Anonymous
    2022-05-18T14:15:43+00:00

    Not sure what you meant but if you search Amazon for USB Fan you should find this one. Hope it helps you.

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  5. Anonymous
    2021-12-27T01:40:11+00:00

    I had similar problem for a new lenovo 2-in1 laptop. See if changing battery status from high performance to balanced/battery saver option reduce the temperature.

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