Surface Pro 7 WiFi says "Connected, no internet" when internet is working

Anonymous
2019-10-24T15:11:56+00:00

My Surface Pro 7 has been disconnecting from the internet. It's still connected to my wifi network, but it says "Connected, no internet". The internet is working (connected to the same wifi) on my other devices, including my phone and my Surface Pro 3. Can anyone help?

Surface | Surface Pro | Network

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-10-25T09:51:03+00:00

    Please keep us posted.

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  2. Anonymous
    2019-10-25T17:34:53+00:00

    I wasn't able to update the drivers. They didn't install properly and wifi settings disappeared from my computer. I was able to uninstall the wifi drivers in the Device Manager, then reboot to put things back to normal. My wi-fi is still intermittently failing.

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-10-25T19:13:56+00:00

    At this point, I think you should exchange - return and repurchase.

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-10-31T16:23:57+00:00

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  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-11-01T13:39:26+00:00

    I'd be interested in knowing what brand and model router and firmware version those of you impacted by this are using.

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