Please check my post from March this year, earlier in this thread. By modifying power saving options of Surface network adapter I was able to fully eliminate the issue. This has helped few other people as well.
Surface Pro 7 WiFi says "Connected, no internet" when internet is working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My Surface Pro 7 has been disconnecting from the internet. It's still connected to my wifi network, but it says "Connected, no internet". The internet is working (connected to the same wifi) on my other devices, including my phone and my Surface Pro 3. Can anyone help?
Surface | Surface Pro | Network
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
70 answers
Sort by: Oldest
-
Anonymous
2020-06-26T03:29:24+00:00 -
Anonymous
2020-06-26T12:19:40+00:00 Good afternoon
has anyone re-experienced the same problem after updating Windows to Version Windows 10 Enterprise 20H2?
-
Anonymous
2020-06-26T16:03:06+00:00 I haven't changed my settings back to the original since working through the changes discussed in this thread. That being said, I'm on the newest Windows build available through my updates and have not had the issue occur.
-
Anonymous
2020-07-24T18:41:25+00:00 I'm having the same problems as everyone else. But not only does my internet drop out with wifi, but also with ethernet (like John Daugherty).
The MIMO Power Save Mode change to No SMPS suggested by AdamC___ also doesn't work.
I'm at my wits end. After dropping over $1,700, I have a computer that can't even connect to the internet about 50% of the time. And it always seems to drop out at the most critical times.
Sometimes, Device Manager can't even find the Intel Wi-Fi 6 AX201 160MHz Network Adapter. It seems to disappear and reappear at random.
-
Anonymous
2020-07-27T14:24:28+00:00 I totally hear you about being at wits end! connecting to the internet should be a solved problem on a new machine in 2020. Did you also disable the "idle power saving and energy-efficient Ethernet" setting as also suggested by AdamC? That's what did the trick for me. I wish i had more for you but at least know there is at least one other person out there who has felt exactly what you are going through.