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My Surface Pro 7 has been disconnecting from the internet. It's still connected to my wifi network, but it says "Connected, no internet". The internet is working (connected to the same wifi) on my other devices, including my phone and my Surface Pro 3. Can anyone help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My connection to the Internet is puzzling. It says the laptop is "connected, secured" - and the laptop then works normally - but I cannot connect the wireless printer at the same time. It says for the printer "Open, secured" but if I try to connect it to the Internet, I get a different message for the printer "Open, no Internet". If I then try to connect the printer to the Internet, the desktop loses its Internet connection. I am very puzzled about this as it has worked fine until today.
Re: the router, what are the odds that this behavior would occur on two different routers and networks? I doubt the routers are the culprit since no other Wifi enabled devices dropout like this.
It's not necessarily the router that's the 'culprit', but rather the combination of the router and the Wi-Fi. Wi-Fi interoperability is a finicky thing (back in the days when laptops were first getting Wi-Fi, Intel poured a tonne of money into its "Centrino" brand which included interoperability testing, because the combination of somedevices often failed to work properly, even though most did.)
That's why knowing the router is important for Microsoft to troubleshoot the problem, because without having the problematic router, it might not be able to reproduce the problem you're having with the Wi-Fi on the Surface.
Hi Alex,
Sad to hear issue applies to you as well. Please look for resolution I posted earlier in this thread - in March 2020.
Please let me know if it resolves the issue in your case.
Regards,
Adam
I'm having the exact same issues like many users have mentioned previously.
The WiFi would randomly disconnect ... It just doesn't make sense because all my other devices don't have that problem and when the SP7 WiFi is disconnected, all the other following devices are still connected to my home wireless network and work perfectly.
It's big time frustrating because I thought I was the only one who had this problem and according to this message board, it's clearly not the case.
Every single time the SP7 will disconnect, I will try to reconnect to my home network and I get the following message: Can't connect to network.
The only way to fix this is to click on the troubleshooting button and reset the network WiFi adapter.
I will still give the SP7 a chance but honestly, highly thinking about returning it and get another laptop.
Hello all, I have just changed my wife's sp7 as she was having issues yesterday on her school zoom meeting. I will report back if it happens again. Thanks Adam...
