Surface Pro 7 WiFi says "Connected, no internet" when internet is working

Anonymous
2019-10-24T15:11:56+00:00

My Surface Pro 7 has been disconnecting from the internet. It's still connected to my wifi network, but it says "Connected, no internet". The internet is working (connected to the same wifi) on my other devices, including my phone and my Surface Pro 3. Can anyone help?

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

70 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-11-01T13:39:26+00:00

    I'd be interested in knowing what brand and model router and firmware version those of you impacted by this are using.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-10-31T16:23:57+00:00

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-10-25T19:13:56+00:00

    At this point, I think you should exchange - return and repurchase.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-10-25T17:34:53+00:00

    I wasn't able to update the drivers. They didn't install properly and wifi settings disappeared from my computer. I was able to uninstall the wifi drivers in the Device Manager, then reboot to put things back to normal. My wi-fi is still intermittently failing.

    Was this answer helpful?

    0 comments
  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-10-25T09:51:03+00:00

    Please keep us posted.

    Was this answer helpful?

    0 comments