constant PFN_LIST_CORRUPT BSOD on surface pro 7

Anonymous

I have a surface pro 7 that I use 90% of the time for taking notes. I've noticed that about once every week, immediately after using the camera in Onenote for Windows 10 I get a PFN_LIST_CORRUPT blue screen. This happens when onenote is syncing with onedrive, after the camera app has shut down. This doesn't occur every time I use the camera, and so far I have only seen this BSOD while using onenote. My four most recent minidump files can be found here: https://1drv.ms/u/s!AmXBsokKEXVkwBl\_KnsTW9XEo91w

Any solutions?

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98 answers

Anonymous

2021-05-05T18:54:36+00:00

I purchased my device directly from Microsoft. I had 2 devices with the same issue.
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Anonymous

2021-05-06T07:18:33+00:00

I purchased my device directly from Microsoft. I had 2 devices with the same issue.

Okay, maybe they are from the same batch, that might explain it. I got both my original device and the replacement one from Amazon.de with not much time in between, so maybe it is just a faulty batch. I might try getting another replacement from Amazon in order to avoid getting a refurbished one from Microsoft. If that doesn't work, I will try to get it replaced by Microsoft. But first, I'll wait for the technical department of Microsoft Support to get back to me, after over a month of waiting, it should be about time for that.

I'll keep you posted.
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Anonymous

2021-05-20T15:27:11+00:00

Could you please check the LOT number of your original device? You can find it on the underside of your box on the sticker. Somewhere between the barcodes it says LOT: XXXX . Mine is 2037, if yours is the same or at least somewhat similar, that might mean that they used a faulty component in that batch.
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Anonymous

2021-05-26T15:27:03+00:00

Could you please check the LOT number of your original device? You can find it on the underside of your box on the sticker. Somewhere between the barcodes it says LOT: XXXX . Mine is 2037, if yours is the same or at least somewhat similar, that might mean that they used a faulty component in that batch.

Decided to chime in just to see if MS would react in some way. I highly doubt this is a high-level software issue: My Surface BSOD'ed on me again a few days back when I was recording a video using the basic in-built camera app. I also somewhat doubt this is a hardware issue since the problem seems to be very widespread (there are several Reddit threads about it) and appears on replacement units too (often more than once in a row). My guess of the culprit would be a camera-related bug in post-1909 versions of windows 10. I'm out of ideas concerning how we should sway MS into fixing this issue (it's been there for almost a year and their customer service is sh*t), hopefully someone would come up with a petition of sorts.

Also my device's lot number is 2024, if that helps.
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Anonymous

2021-05-26T17:05:29+00:00

Yes, the only reason why I don't think it's just driver or software related is that there appear to be people out there who use their rear camera regularly and don't report this issue.

By the way, the technical department did not get back to me, so I got my device replaced. The replacement unit (thankfully advanced exchange) had an even bigger issue (BSOD's all the time while setting it up). Tomorrow I will receive another replacement device, I'll try not to install anything on that one for a while. If it crashes, I'll try to get my favourite support agent to ask his supervisor if I can get a Pro 7+, if not, I will start installing more software one at a time.

I'll keep you posted about it.
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