Now I spoke to yet another Microsoft support agent who appears to work for a different company (the ones before were employed by Teleperformance Poland as far as I can tell). He told me that the issue is known and is on a list internally, but it isn't "confirmed". He said the department where the people who have a clue of what they're doing work will get back to him either tomorrow or Monday and I gave him every piece of information about the crashes that I had, so hopefully they will actually fix it.
constant PFN_LIST_CORRUPT BSOD on surface pro 7
I have a surface pro 7 that I use 90% of the time for taking notes. I've noticed that about once every week, immediately after using the camera in Onenote for Windows 10 I get a PFN_LIST_CORRUPT blue screen. This happens when onenote is syncing with onedrive, after the camera app has shut down. This doesn't occur every time I use the camera, and so far I have only seen this BSOD while using onenote. My four most recent minidump files can be found here: https://1drv.ms/u/s!AmXBsokKEXVkwBl\_KnsTW9XEo91w
Any solutions?
Surface | Surface Pro | Install and update
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Anonymous
2021-05-29T12:23:52+00:00 -
Anonymous
2021-05-28T13:15:51+00:00 The guy from Intel told me that it wasn't them who made the drivers despite it explicitly saying so in device manager. He said that Microsoft made that driver as the OEM, so they couldn't do anything about it.
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Anonymous
2021-05-28T11:30:15+00:00 It was an advanced exchange, so no, it's definitely a different device. I also compared the serial numbers. My support agent is pretty nice and really tries to help me (he is actually the best one in his department), so I will ask him for another option. I will also try calling Intel Support as they are the manufacturer of the camera and its drivers. Also, the Intel support is much better than Microsoft's in my experience, they have much more technical expertise and tried to help me with something that was probably not even related to them.
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Anonymous
2021-05-28T10:44:07+00:00 This just ridiculous! Is there an opportunity that you received one of your previous devices? Did you note serial numbers you had before?
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Anonymous
2021-05-27T21:20:29+00:00 Okay, so I received my next replacement device today, and not only does it have a couple of quality issues (camera, build quality) and a battery that has 139 cycles completed, but it also suffers from the exact same BSOD issue. I will try to get it replaced with something better now.